Most frequently asked questions about TP-Link range extenders

Troubleshooting
Updated 09-24-2019 06:18:27 AM
This Article Applies to: 

This article mainly introduces how to configure and use our TP-Link Range Extender properly. And also we provide the solution or method of trouble-shooting for some common issues.

This article consists of following chapters, please refer to relevant chapters according to the problems you encounter.

Part1:Configuration on range extender

Q1.1:How can I set the extender up?

A: We have a setup video for your reference to set it up, click here to check the video.

Or you can check the step by step instructions via one of the following FAQs:

Via Tether APP

Via web management page

Via WPS button

Q1.2: how to set the range extender up as Access point?

A: Click here to see the detailed instructions.

Q1.3: How to determine whether we have configured RE successfully or the Range Extender is in a proper location?

A: After the configuration, how do we know whether we have configured it successfully? How do we know it is in a proper location so that the Range Extender can perform the best to extend the range of existing wireless network? Please refer to FAQ:

How to use my Range Extender properly after successful configuration?

 

Part2Troubleshooting on Range Extender

Q2.1:Why I can't see my extender's network after configuration?

A: The default TP-Link Extender or TP-Link Extender_XXXX name is for configuration. Once we set the extender up, it will have a new Wi-Fi name. For some models, they have the same Wi-Fi name as your existing Wi-Fi name. For the others, _EXT will be added at the end of your existing Wi-Fi name. But you can always create your own new Wi-Fi name.

For example, if your existing Wi-Fi name is ABCD, afterconfiguration, the possible extended network names may be ABCD, ABCD_EXT, ABCD_EXT_5G or the one you create by yourself.

If you want to change the extended network name, please refer to this FAQ:

How to find or change the wireless settings of TP-Link Range Extender

 

Q2.2:What should I do if I failed to set the range extender up?

A: Click here to check more details about the trouble shooting process.

Q2.3:What can I do if the internet speed is slow when connecting to the range extender?

A: Click here to see the detailed troubleshooting steps.

Q2.4:What can I do if the internet connection is unstable when connecting to the range extender?

A: Click here to see more tips for the unstable issue.

 

Part3: Other questions about Range Extender

Q3.1:Can the range extender work with a non-TP-Link router/access point?

A: Yes.

Q3.2:Do I need to reconfigure the range extender when relocating it?

A: No. The settings have been stored into the extender, a normal restart will not delete the settings and there is no need to reconfigure it.

Please reconfigure it when the host Wi-Fi network settings have been changed or the range extender has been reset to the factory defaults.

Q3.3: Do I need reconfigure range extender when I change the router or change the router’s Wi-Fi settings?

A: Yes.

Q3.4: Can I change the extender's Wi-Fi name

A: Yes, we can change the extended Wi-Fi name to whatever we like.

Click here to check the instructions to change it via web management page.

And click here to check the instructions for Tether APP.

Q3.5: Can I have a different Wi-Fi password on the extender?

A: No. The extender copies the Wi-Fi password from your host Wi-Fi network. If you'd like to have a different Wi-Fi password, please change it on your host router/access point, then reconfigure the range extender.

Q3.6: Can I use more than 1 range extender in the house?

A: Yes, we recommend to have 1-2 range extenders in one network for better performance. If you have 2 range extenders in the network, please make sure that the range extenders are both connecting to the host router's Wi-Fi network directly. Please set the second extender up the same way as the first one.

If you need more than 2 range extenders, please take TP-Link Deco devices into your consideration. Click here to know more about Deco.