Contact

For Private Users

Tel:

+39 (02) 92392214

Service Time:

9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.

E-mail:

support.it@tp-link.com

For Resellers Users

SMB Technical Support:

È possibile aprire un ticket al supporto tecnico dedicato

E-mail:

smb.support.it@tp-link.com

For Russian Federation Users Only

Technical Support E-mail:

support.ru@tp-link.com

Technical Support Phone (EN):

+7 (495) 228 55 60 (for Moscow and Moscow Region), 8 (800) 250-55-60 (toll-free from any region of Russia)

Service Time:

9am - 9pm (Moscow time), Mon-Sat *except holidays in Russia

For Belarus Users Only

Tel:

+7 (495) 228 55 60 (пн - суб с 9:00 до 21:00 по мск кроме воскресений и праздников РФ) * * стоимость минуты международного звонка в соответствии с тарифом вашего оператора

E-mail:

support.ru@tp-link.com

For German Users

Tel:

(+49) 021154474970 (German Service)

E-mail:

support.de@tp-link.com (Currently web.de and gmx mailboxes communicate abnormally with the TP-Link server. It is recommended to use gmail or other available mailboxes. Thank you for your understanding)

Service Time:

Monday to Friday 9:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM (Except 1st Jan,1st May, 25th/26th Dec.2021)

AUSTRIA

Tel:

+43 820 820360

Fee:

0.2 EUR/minute

E-mail:

sales.at@tp-link.com (Currently web.de and gmx mailboxes communicate abnormally with the TP-Link server. It is recommended to use gmail or other available mailboxes. Thank you for your understanding)

Service Time:

Monday to Friday 9:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM (Except 1st Jan,1st May, 25th/26th Dec.2021)

For Spanish Users Only

Tel:

+34 912 000 727

Fee:

Depending on rate of different carriers

E-mail:

soporte.es@tp-link.com

Service Time:

Monday to Thursday from 9:00AM to 18:00. Fridays from 9:00AM to 17:00. August, 8:00 to 16:00,

Türk Telekom/TTNET Kampanyalı Ürünler için (TD-854W, TD-864W, TD-W9970v3)

Service Center:

Sentim Bilişim Teknolojileri San. Tic. A.Ş.

Tel:

+90 850 209 40 40

E-mail:

modemdestek@sentimsim.com

Website:

http://www.sentim.com.tr/iletisim

Çağrı Merkezi Destek Hattı

Tel:

+90 850 72 444 88

Technical Support E-mail:

support.tr@tp-link.com

Fee:

Ücretlendirme bağlı bulunduğunuz operatöre göre değişkenlik gösterir.

Service Time:

7 Gün / 24 Saat

For the users in Switzerland

Tel:

+33 1 82 88 35 35

E-mail:

support.de@tp-link.com

Service Time:

Monday to Friday from 9:30 to 11:30 am, 1:30 to 4:30 p.m. (except January 1/2, May 1, December 25/26) Watch out! Due to the currently high number of telephone inquiries due to COVID-19, you have to expect longer waiting times. We ask for your understanding. Our email service is always available to you.

For German/Austrian Users Only

Tel:

+49 211 5447 4970 (German-speaking)

E-mail:

support.de@tp-link.com

Service Time:

Monday to Friday from 9:00 a.m. to 8:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. (except January 1/2, May 1, December 25/26) Watch out! Due to the currently high number of telephone inquiries due to COVID-19, you have to expect longer waiting times. We ask for your understanding. Our email service is always available to you.

For Austrian Users Only

Tel:

+43 820 820360

Fee:

0,20 EUR/Minute

E-mail:

support.de@tp-link.com

Service Time:

9:00AM to 12:30PM and 1:30PM to 6:00PM, Monday to Friday

DEUTSCHLAND

Tel:

+49 1805 875465 (German Service) / +49 1805 TPLINK

Fee:

0.14€/min for German fixed phone network and up to 0.42€/min for mobile phone.

E-mail:

support.de@tp-link.com

Service Time:

Werktags 09:00 bis 18:00 Uhr, richtet sich nach den gesetzlichen Feiertagen in Hessen (Deutschland). 24. und 31. Dezember geschlossen.

For Polish Users

Tel:

+48 (0) 801 080 618 / +48 22 360 63 63 (If call from mobile phone)

Fee:

Call to a landline, cost depends on the provider.

Service Time:

9:00AM to 5:00PM, Monday to Friday.

For UK Users

Tel:

0345 147 0017

Fee:

*Call from a UK landline costs up to 9p/min.
*Call from a UK mobile phone costs 3p to 55p/min.
*You may get free calls as part of your call package. Please check with your phone provider for actual cost.

E-mail:

support.uk@tp-link.com

Service Time:

24 hours a day, 7 days a week

For Ireland Users

Tel:

0818 229 000

Fee:

*Calls from Irish landline generally cost 5.19 cent/min (1.99 cent/min for evening and weekend).
*Calls from Irish mobile phones cost depends on mobile network.
*Day rates refer to 8am-6pm Mon to Fri; Evening rates refer to 6pm-8am Mon to Fri; Weekend rates refer to midnight Friday to midnight Sunday; 24 hours a day, 7days a week (Ireland)

E-mail:

support.ie@tp-link.com

Service Time:

24 hours a day, 7 days a week

For Nederland Users Only

Tel:

+31-(0)30-6038735 (Nederlands/English)
0900-1884 (Ziggo Deco M4/Deco X20)

Fee:

lokaal tarief

E-mail:

support.nl@tp-link.com (English/Nederlands)

Service Time:

Ma-Vr 09:00 tot 12:00 en 13:00 tot 17:00(Nederlands/English)

NB:

Houdt uw modelnummer bij de hand

Тільки для користувачів на території України

Tel:

0 (800) 505-508

Fee:

Free for fixed phones; depending on rate of different carriers for mobilephones.

Support E-mail:

support.ua@tp-link.com

Service Time:

10:00AM to 10:00PM, Monday to Friday.

ТОЛЬКО ДЛЯ ПОЛЬЗОВАТЕЛЕЙ НА ТЕРРИТОРИИ УКРАИНЫ

Tel:

0 (800) 505-508

Fee:

Free for fixed phones; depending on rate of different carriers for mobilephones.

Support E-mail:

support.ua@tp-link.com

Service Time:

время работы: ПН-ПТ, с 10:00 до 22:00

For Portugal Users Only (Portuguese service)

Fee:

Depending on rate of different carriers, IDD.

E-mail:

suporte.pt@tp-link.com

Tel:

+351 961 650 117 (SOHO) & +351 969 285 896 (SMB)

Service Time:

9:00AM to 6:00PM, Monday to Friday. (* Except Portugal official holidays)

Note:

If you find any difficult to contact us by phone, please use the alternative methods. E-mail address: suporte.pt@tp-link.com or the Online Form: https://www.tp-link.com/pt/support/contact-technical-support/#E-mail-Support

For French Users Only( French service)

Attention:

Vous êtes client final ou utilisateur final ?

E-mail:

Ouverture obligatoire d’un dossier/ticket d’assistance : http://www.tp-link.com/fr/contact

Local No.:

+33 1 82 88 35 35

Service Time:

9:30AM to 16:30PM, Monday to Friday. (* Except French Bank holidays)

For Czech and Slovak Users

Local No.:

+420 212 812 622 / SK +421 233 006 532

Fee:

Depending on rate of different carriers.

E-mail:

support.cz@tp-link.com

For Romania Users Only

Technical Support Phone (EN):

+4 031 101 1290

Support E-mail:

support.ro@tp-link.com

Service Time:

9:30am to 17:30pm/ Mon ~Fri

FOR BELGIUM USERS

Sales E-mail:

sales.be@tp-link.com (English Preferred)

Technical Support E-mail:

www.tp-link.com/fr/contact

Office Address:

Rue de Bretagne 26, 1200 Bruxelles

FOR BELGIUM USERS

Website:

tp-link.com/nl-be

Technical Support Phone (EN):

+ 31- (0) 30-6038735 (Dutch service)

Sales E-mail:

sales.be@tp-link.com (English Preferred)

Technical Support E-mail:

support.nl@tp-link.com (English/Dutch Service)

Office Address:

Bretagnestraat 26, 1200 Brussel, België

For Danish Users Only

Technical Support Phone:

+45 3110 7883
English Speaking Service, 24 hours a day, 7 days a week.
NOTE: All phone cost is only charged at standard domestic call rate by customer’s telephone company or provider.

E-mail:

support.se@tp-link.com (English service)

For Finnish Users Only

Technical Support Phone (EN):

029 1700425English Service, 24 hours a day, 7 days a week

Fee:

Depending on rate of different carriers

E-mail:

support.se@tp-link.com (English service)

FOR GREEK USERS

Tel:

+30 210 6148834

Fee:

Depending on rate of different carriers, IDD.

E-mail:

support.gr@tp-link.com

Service Time:

Monday to Friday, 09:00 - 17:30 (except public holidays)

For Swedish Users Only

Technical Support Phone (EN):

+46 (0) 8 718 10 88 English Service, 24 hours a day, 7 days a week

Fee:

Depending on rate of different carriers

E-mail:

support.se@tp-link.com (English service)

Request Phone Support (SE):

Request Phone Support(SE): Currently unavailable.

For Norwegian Users Only

Technical Support Phone:

+47 334 20990 Norwegian/English Service, 24 hours a day, 7 days a week.

Fee:

Depending on rate of different carriers, IDD.

E-mail:

support.se@tp-link.com (English service)

CSAK MAGYARORSZÁGI FELHASZNÁLÓK SZÁMÁRA

Tel:

06 80 021 018 (belföldről vonalas telefonszámról)
+36 1 677 7683 (vonalas és mobill készülékről és külföldről)

Technical Support Phone:

Figyelem : A telefonközpontunk nem jelez foglalt vonalat, de ha vonalunk éppen foglalt 1 csengés után bontja a vonalat. Sajnos a rendszer nem engedi meg hogy kifelé hívást kezdeményezzünk róla, ezért nem tudunk senkit felhívni vagy visszahívni.

Fee:

belföldi hívás esetén a 80-as előhívószámokra, valamint a szolgáltató szerinti helyi vagy helyközi hívásra vonatkozó szolgáltatói díjszabás, külföldről a nemzetközi hívásnak megfelelő roaming vagy helyi szolgáltatói díjszabás.

E-mail:

support.hu@tp-link.com

Service Time:

munkanapokon 9:00 - 17:00 (GMT+1 vagy GMT+2 nyári időszá

For Bulgarian Users

Tel:

+4 031 101 1290

Fee:

Depending on rate of different carriers

E-mail:

support.ro@tp-link.com

Service Time:

10:00 - 19:30/ M-F

FOR BALTIC USERS

Local No.:

(+371) 6765-1202 Toll free: 8000-5470

Mobile:

(+372) 609-4028 Toll free: 800-004-9096

Toll Free:

(+370) 5255-6055 Toll free: 8800-30883

Service Time:

From Monday to Friday, 10:00-18:00(local time in Baltics)

Fee:

Cost depends on rate of different carriers for operators

Technical Support E-mail:

support.baltic@tp-link.com

For Australian Users Only

Tel:

1300 87 5465 ( 1300 TP-Link )

Fee:

Depending on 1300 policy.

E-mail:

support.au@tp-link.com

Service Time:

24 hours a day, 7 days a week

For New Zealand User only

Tel:

0800 87 5465 ( New Zealand )

Fee:

Toll Free

E-mail:

support.au@tp-link.com

For Indian Users Only (English & Hindi Service)

Toll Free:

1800-209-4168

Support E-mail:

support.in@tp-link.com

Service Time:

09:00AM to 07:00PM, Monday to Saturday.

Warranty & RMA support:

7770013083

E-mail:

rma.in@tp-link.com

Working hours:

Mon-Sat 10:00AM to 06:00PM First & Last Saturday)

For Sri Lanka Users

Tel:

+86 755 26504400 (IDD & English Service)

Fee:

Depending on rate of different carriers, IDD.

Service Time:

24 hours a day, 7 days a week

E-mail:

support@tp-link.com

For Taiwan Users Only

Toll Free:

0800-588-818 (Fixed Phone Only)

Local No.:

02-2250-1070

Local No. Fee:

Depending on rate of different carriers.

E-mail:

support.tw@tp-link.com

Service Time:

Monday - Sunday 07:30-21:00 (Except National Holidays)

For Indonesia Users (Layanan Bahasa)

Local No.:

1500 960

Fee:

Local rate

Service Time:

Monday to Friday, 09:00 - 16:00

E-mail:

support.id@tp-link.com

Home Support:

Note:

Please use the information below for support with consumer products, such as wireless routers, ADSL&VDSL modem&routers, range extenders, Powerline adapters, unmanaged switches (non-PoE), network adapters and smart home products.

Warranty & RMA support:

1800 2288 87 (MON - SUN 10AM-7PM, Toll Free)

Technical Support E-mail:

support.my@tp-link.com

Service Time:

Monday-Sunday 10AM-7PM

Location:

Lot 3.01 - Lot 3.02, 3rd Floor, Podium Block, Plaza Berjaya, 12, Jalan Imbi, 55100, Kuala Lumpur

Business Support:

Note:

Please use the information below for support with business products, such as VPN and load-balancing routers, unmanaged, easy smart, smart and managed switches and indoor and outdoor wireless business solutions.

Live Chat Support:

Go to Livechat menu in the top to start it

Technical Support E-mail:

smbsupport.my@tp-link.com

For users residing in Singapore

Local No.:

+65 62840493

Fee:

Depending on rate of different carriers.

E-mail:

support.sg@tp-link.com

Service Time:

24 hours a day, 7 days a week

For Vietnam Users Only

Local No.:

(028) 62615079 - (028) 62615077 - (028) 62615075

Fee:

Tùy thuộc vào cước phí của các nhà mạng khác nhau

E-mail:

support.vn@tp-link.com

Service Time:

08:30AM to 05:30PM, Monday to Saturday.

For Users of Kazakhstan

Location:

Floor 7, Dostyk 91/2, Business Center "ARDIN", 050051, Almaty, Republic of Kazakhstan

Technical Support E-mail:

support.kz@tp-link.com

Local No.:

8-800-080-9998

Technical Support Phone (EN):

+7(727) 2207333, +7(727) 2207334

For Korean Users

Tel:

1899-1086

E-mail:

support.kr@tp-link.com

For Bangladesh Users

Tel:

+8809606999645

Fee:

Depending on rate of different carriers

Service Time:

10:00AM to 6:00PM, Saturday to Thursday(6 days)

E-mail:

tp-link@excelbd.com

For Thailand Users

Technical Support Phone (EN):

(+66) 2-440-0029

Service Time:

Mon-Sat 08.30am-5.30pm

Technical Support E-mail:

support.th@tp-link.com

日本国内にて販売されている製品のお問い合わせ

Tel:

nakahama

For Philippine Users Only

Tel:

(02) 8776-9711

E-mail:

support.ph@tp-link.com

Service Time:

Monday - Friday, 9:00AM - 6:00PM

For Pakistan Users

E-mail:

support.pk@tp-link.com

For Hong Kong, China Users

Distributor:

Everbest Technologies Ltd.

Address:

15th Floor, Wing Hang Insurance Building,11 Wing Kut Street, Central

Technical Support E-mail:

support@everbesthk.com

Technical Support Phone:

(852) 2544 0103

For Hong Kong, China Users

Distributor:

Everbest Technologies Ltd.

Address:

15th Floor, Wing Hang Insurance Building,11 Wing Kut Street, Central

Technical Support Phone:

(852) 2544-0103

Technical Support E-mail:

support.hk@tp-link.com