Contact

For Private Users

Tel:

+39 (02) 92392214

Service Time:

9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.

E-mail:

support.it@tp-link.com

For Resellers Users

SMB Technical Support:

È possibile aprire un ticket al supporto tecnico dedicato

E-mail:

smb.support.it@tp-link.com

For Russian Federation Users Only

Technical Support E-mail:

support.ru@tp-link.com

Technical Support Phone (EN):

+7 (495) 228 55 60 (for Moscow and Moscow Region), 8 (800) 250-55-60 (toll-free from any region of Russia)

Service Time:

9am - 9pm (Moscow time), Mon-Sat *except holidays in Russia

For Belarus Users Only

Tel:

+7 (495) 228 55 60 (пн - суб с 9:00 до 21:00 по мск кроме воскресений и праздников РФ) * * стоимость минуты международного звонка в соответствии с тарифом вашего оператора

E-mail:

support.ru@tp-link.com

For German Users

Tel:

(+49) 021154474970 (German Service)

E-mail:

support.de@tp-link.com

Service Time:

Monday to Friday 9:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM (Except 1st Jan,1st May, 25th/26th Dec.2021)

AUSTRIA

Tel:

+43 820 820360

Fee:

0.2 EUR/minute

E-mail:

support.de@tp-link.com

Service Time:

Monday to Friday 9:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM (Except 1st Jan,1st May, 25th/26th Dec.2021)

For Spanish Users Only

Tel:

+34 912 000 727

Fee:

Depending on rate of different carriers

E-mail:

soporte.es@tp-link.com

Service Time:

Monday to Thursday from 9:00AM to 14:00 and 15:00 to 19:00. Fridays from 9:00AM to 14:00 and 15:00 to 17:00. August, 8:00 to 16:00, Monday to Friday

Türk Telekom/TTNET Kampanyalı Ürünler için (TD-854W, TD-864W, TD-W9970v3)

Service Center:

Sentim Bilişim Teknolojileri San. Tic. A.Ş.

Tel:

+90 850 209 40 40

E-mail:

modemdestek@sentimsim.com

Website:

http://www.sentim.com.tr/iletisim

Çağrı Merkezi Destek Hattı

Tel:

+90 850 72 444 88

Technical Support E-mail:

support.tr@tp-link.com

Fee:

Ücretlendirme bağlı bulunduğunuz operatöre göre değişkenlik gösterir.

Service Time:

7 Gün / 24 Saat

For the users in Switzerland

Tel:

+33 1 82 88 35 35

E-mail:

support.de@tp-link.com

Service Time:

Monday to Friday from 9:30 to 11:30 am, 1:30 to 4:30 p.m. (except January 1/2, May 1, December 25/26) Watch out! Due to the currently high number of telephone inquiries due to COVID-19, you have to expect longer waiting times. We ask for your understanding. Our email service is always available to you.

For German/Austrian Users Only

Tel:

+49 211 5447 4970 (German-speaking)

E-mail:

support.de@tp-link.com

Service Time:

Monday to Friday from 9:00 a.m. to 8:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. (except January 1/2, May 1, December 25/26) Watch out! Due to the currently high number of telephone inquiries due to COVID-19, you have to expect longer waiting times. We ask for your understanding. Our email service is always available to you.

For Austrian Users Only

Tel:

+43 820 820360

Fee:

0,20 EUR/Minute

E-mail:

support.de@tp-link.com

Service Time:

9:00AM to 12:30PM and 1:30PM to 6:00PM, Monday to Friday

DEUTSCHLAND

Tel:

+49 1805 875465 (German Service) / +49 1805 TPLINK

Fee:

0.14€/min for German fixed phone network and up to 0.42€/min for mobile phone.

E-mail:

support.de@tp-link.com

Service Time:

Werktags 09:00 bis 18:00 Uhr, richtet sich nach den gesetzlichen Feiertagen in Hessen (Deutschland). 24. und 31. Dezember geschlossen.

For Polish Users

Tel:

+48 (0) 801 080 618 / +48 22 360 63 63 (If call from mobile phone)

Fee:

Call to a landline, cost depends on the provider.

Service Time:

9:00AM to 5:00PM, Monday to Friday.

For UK Users

Note:

We are currently experience a service outage on our Phone System. We are aware of the issue and working with our providers to resolve and restore the system as soon as possible. During this outage please contact us via our Chat Service, Email at support.uk@tp-link.com or our community forum at http://community.tp-link.com

Tel:

0345 147 0017

Fee:

*Call from a UK landline costs up to 9p/min.
*Call from a UK mobile phone costs 3p to 55p/min.
*You may get free calls as part of your call package. Please check with your phone provider for actual cost.

E-mail:

support.uk@tp-link.com

Service Time:

24 hours a day, 7 days a week

For Ireland Users

Tel:

0818 229 000

Fee:

*Calls from Irish landline generally cost 5.19 cent/min (1.99 cent/min for evening and weekend).
*Calls from Irish mobile phones cost depends on mobile network.
*Day rates refer to 8am-6pm Mon to Fri; Evening rates refer to 6pm-8am Mon to Fri; Weekend rates refer to midnight Friday to midnight Sunday; 24 hours a day, 7days a week (Ireland)

E-mail:

support.ie@tp-link.com

Service Time:

24 hours a day, 7 days a week

For Nederland Users Only

Tel:

+31-(0)30-6038735 (Nederlands/English)
0900-1884 (Ziggo Deco M4/Deco X20)

Fee:

lokaal tarief

E-mail:

support.nl@tp-link.com (English/Nederlands)

Service Time:

Ma-Vr 09:00 tot 12:00 en 13:00 tot 17:00(Nederlands/English)

NB:

Houdt uw modelnummer bij de hand

Тільки для користувачів на території України

Tel:

0 (800) 505-508

Fee:

Free for fixed phones; depending on rate of different carriers for mobilephones.

Support E-mail:

support.ua@tp-link.com

Service Time:

10:00AM to 10:00PM, Monday to Friday.

ТОЛЬКО ДЛЯ ПОЛЬЗОВАТЕЛЕЙ НА ТЕРРИТОРИИ УКРАИНЫ

Fee:

Free for fixed phones; depending on rate of different carriers for mobilephones.

Tel:

0 (800) 505-508

Support E-mail:

support.ua@tp-link.com

Service Time:

время работы: ПН-ПТ, с 10:00 до 22:00

For Portugal Users Only (Portuguese service)

Fee:

Depending on rate of different carriers, IDD.

E-mail:

suporte.pt@tp-link.com

Tel:

+351 961 650 117 (SOHO) & +351 969 285 896 (SMB)

Service Time:

9:00AM to 6:00PM, Monday to Friday. (* Except Portugal official holidays)

Note:

If you find any difficult to contact us by phone, please use the alternative methods. E-mail address: suporte.pt@tp-link.com or the Online Form: https://www.tp-link.com/pt/support/contact-technical-support/#E-mail-Support

For French Users Only( French service)

Attention:

Vous êtes client final ou utilisateur final ?

E-mail:

Ouverture obligatoire d’un dossier/ticket d’assistance : http://www.tp-link.com/fr/contact

Local No.:

+33 1 82 88 35 35

Service Time:

9:30AM to 16:30PM, Monday to Friday. (* Except French Bank holidays)

For Czech and Slovak Users

Local No.:

+420 212 812 622 / SK +421 233 006 532

Fee:

Depending on rate of different carriers.

E-mail:

support.cz@tp-link.com

For Romania Users Only

Technical Support Phone (EN):

+4 031 101 1290

Support E-mail:

support.ro@tp-link.com

Service Time:

9:30am to 17:30pm/ Mon ~Fri

FOR BELGIUM USERS

Sales E-mail:

sales.be@tp-link.com (English Preferred)

Technical Support E-mail:

www.tp-link.com/fr/contact

Office Address:

Rue de Bretagne 26, 1200 Bruxelles

FOR BELGIUM USERS

Website:

tp-link.com/nl-be

Technical Support Phone (EN):

+ 31- (0) 30-6038735 (Dutch service)

Sales E-mail:

sales.be@tp-link.com (English Preferred)

Technical Support E-mail:

support.nl@tp-link.com (English/Dutch Service)

Office Address:

Bretagnestraat 26, 1200 Brussel, België

For Danish Users Only

Technical Support Phone:

+45 3110 7883
English Speaking Service, 24 hours a day, 7 days a week.
NOTE: All phone cost is only charged at standard domestic call rate by customer’s telephone company or provider.

E-mail:

support.se@tp-link.com (English service)

For Finnish Users Only

Technical Support Phone (EN):

029 1700425English Service, 24 hours a day, 7 days a week

Fee:

Depending on rate of different carriers

E-mail:

support.se@tp-link.com (English service)

FOR GREEK USERS

Tel:

+30 210 6148834

Fee:

Depending on rate of different carriers, IDD.

E-mail:

support.gr@tp-link.com

Service Time:

Monday to Friday, 09:00 - 17:30 (except public holidays)

For Swedish Users Only

Technical Support Phone (EN):

+46 (0) 8 718 10 88 English Service, 24 hours a day, 7 days a week

Fee:

Depending on rate of different carriers

E-mail:

support.se@tp-link.com (English service)

Request Phone Support (SE):

Request Phone Support(SE): Currently unavailable.

For Norwegian Users Only

Technical Support Phone:

+47 334 20990 Norwegian/English Service, 24 hours a day, 7 days a week.

Fee:

Depending on rate of different carriers, IDD.

E-mail:

support.se@tp-link.com (English service)

CSAK MAGYARORSZÁGI FELHASZNÁLÓK SZÁMÁRA

Tel:

06 80 021 018 (belföldről vonalas telefonszámról)
+36 1 677 7683 (vonalas és mobill készülékről és külföldről)

Technical Support Phone:

Figyelem : A telefonközpontunk nem jelez foglalt vonalat, de ha vonalunk éppen foglalt 1 csengés után bontja a vonalat. Sajnos a rendszer nem engedi meg hogy kifelé hívást kezdeményezzünk róla, ezért nem tudunk senkit felhívni vagy visszahívni.

Fee:

belföldi hívás esetén a 80-as előhívószámokra, valamint a szolgáltató szerinti helyi vagy helyközi hívásra vonatkozó szolgáltatói díjszabás, külföldről a nemzetközi hívásnak megfelelő roaming vagy helyi szolgáltatói díjszabás.

E-mail:

support.hu@tp-link.com

Service Time:

munkanapokon 9:00 - 17:00 (GMT+1 vagy GMT+2 nyári időszá

For Bulgarian Users

Tel:

+4 031 101 1290

Fee:

Depending on rate of different carriers

E-mail:

support.ro@tp-link.com

Service Time:

10:00 - 19:30/ M-F

FOR BALTIC USERS

Local No.:

(+371) 6765-1202 Toll free: 8000-5470

Mobile:

(+372) 609-4028 Toll free: 800-004-9096

Toll Free:

(+370) 5255-6055 Toll free: 8800-30883

Service Time:

From Monday to Friday, 10:00-18:00(local time in Baltics)

Fee:

Cost depends on rate of different carriers for operators

Technical Support E-mail:

support.baltic@tp-link.com

For Australian Users Only

Tel:

1300 87 5465 ( 1300 TP-Link )

Fee:

Depending on 1300 policy.

E-mail:

support.au@tp-link.com

Service Time:

24 hours a day, 7 days a week

For New Zealand User only

Tel:

0800 87 5465 ( New Zealand )

Fee:

Toll Free

E-mail:

support.au@tp-link.com

For Indian Users Only (English & Hindi Service)

Toll Free:

1800-209-4168

Support E-mail:

support.in@tp-link.com

Service Time:

09:00AM to 07:00PM, Monday to Saturday.

Warranty & RMA support:

7770013083

E-mail:

rma.in@tp-link.com

Working hours:

Mon-Sat 10:00AM to 06:00PM First & Last Saturday)

For Sri Lanka Users

Tel:

+86 755 26504400 (IDD & English Service)

Fee:

Depending on rate of different carriers, IDD.

Service Time:

24 hours a day, 7 days a week

E-mail:

support@tp-link.com

For Taiwan Users Only

Toll Free:

0800-588-818 (Fixed Phone Only)

Local No.:

02-2250-1070

Local No. Fee:

Depending on rate of different carriers.

E-mail:

support.tw@tp-link.com

Service Time:

Monday - Sunday 07:30-21:00 (Except National Holidays)

For Indonesia Users (Layanan Bahasa)

Local No.:

1500 960

Fee:

Local rate

Service Time:

Monday to Friday, 09:00 - 16:00

E-mail:

support.id@tp-link.com

Home Support:

Note:

Please use the information below for support with consumer products, such as wireless routers, ADSL&VDSL modem&routers, range extenders, Powerline adapters, unmanaged switches (non-PoE), network adapters and smart home products.

Warranty & RMA support:

1800 2288 87 (MON - SUN 10AM-7PM, Toll Free)

Technical Support E-mail:

support.my@tp-link.com

Service Time:

Monday-Sunday 10AM-7PM

Location:

Lot 3.01 - Lot 3.02, 3rd Floor, Podium Block, Plaza Berjaya, 12, Jalan Imbi, 55100, Kuala Lumpur

Business Support:

Note:

Please use the information below for support with business products, such as VPN and load-balancing routers, unmanaged, easy smart, smart and managed switches and indoor and outdoor wireless business solutions.

Live Chat Support:

Go to Livechat menu in the top to start it

Technical Support E-mail:

smbsupport.my@tp-link.com

For users residing in Singapore

Local No.:

+65 62840493

Fee:

Depending on rate of different carriers.

E-mail:

support.sg@tp-link.com

Service Time:

24 hours a day, 7 days a week

Neffos Authorised Service Center

Service Center:

Neffos Authorised Service Center

Address:

371 Beach road #01-32 City gate Singapore 199597

Service Time:

Monday to Saturday, 10am-8pm, Sunday & Public Holiday closed

Tel:

+65 6842 2757

For Vietnam Users Only

Local No.:

(028) 62615079 - (028) 62615077 - (028) 62615075

Fee:

Tùy thuộc vào cước phí của các nhà mạng khác nhau

E-mail:

support.vn@tp-link.com

Service Time:

08:30AM to 05:30PM, Monday to Saturday.

For Users of Kazakhstan

Location:

Floor 7, Dostyk 91/2, Business Center "ARDIN", 050051, Almaty, Republic of Kazakhstan

Technical Support E-mail:

support.kz@tp-link.com

Local No.:

8-800-080-9998

Technical Support Phone (EN):

+7(727) 2207333, +7(727) 2207334

For Korean Users

Tel:

1899-1086

E-mail:

support.kr@tp-link.com

For Bangladesh Users

Tel:

+8809606999645

Fee:

Depending on rate of different carriers

Service Time:

10:00AM to 6:00PM, Saturday to Thursday(6 days)

E-mail:

tp-link@excelbd.com

For Thailand Users

Technical Support Phone (EN):

(+66) 2-440-0029

Service Time:

Mon-Sat 08.30am-5.30pm

Technical Support E-mail:

support.th@tp-link.com

日本国内にて販売されている製品のお問い合わせ

Tel:

nakahama

For Philippine Users Only

Tel:

(02) 8776-9711

E-mail:

support.ph@tp-link.com

Service Time:

Monday - Friday, 9:00AM - 6:00PM

For Pakistan Users

E-mail:

support.pk@tp-link.com

For Hong Kong, China Users

Distributor:

Everbest Technologies Ltd.

Address:

15th Floor, Wing Hang Insurance Building,11 Wing Kut Street, Central

Technical Support E-mail:

support@everbesthk.com

Technical Support Phone:

(852) 2544 0103

For Hong Kong, China Users

Distributor:

Everbest Technologies Ltd.

Address:

15th Floor, Wing Hang Insurance Building,11 Wing Kut Street, Central

Technical Support Phone:

(852) 2544-0103

Technical Support E-mail:

support.hk@tp-link.com