Most frequently asked questions about TP-Link range extenders
This article mainly introduces how to configure and use our TP-Link Range Extender properly. And also we provide the solution or method of trouble-shooting for some common issues.
This article consists of following chapters, please refer to relevant chapters according to the problems you encounter.
Q1.1:How can I set the extender up?
A: We have a setup video for your reference to set it up, click here to check the video.
Or you can check the step by step instructions via one of the following FAQs:
Q1.2: how to set the range extender up as Access point?
A: Click here to see the detailed instructions.
Q1.3: How to determine whether we have configured RE successfully or the Range Extender is in a proper location?
A: After the configuration, how do we know whether we have configured it successfully? How do we know it is in a proper location so that the Range Extender can perform the best to extend the range of existing wireless network? Please refer to FAQ:
How to use my Range Extender properly after successful configuration?
Q2.1:Why I can't see my extender's network after configuration?
A: The default TP-Link Extender or TP-Link Extender_XXXX name is for configuration. Once we set the extender up, it will have a new Wi-Fi name. For some models, they have the same Wi-Fi name as your existing Wi-Fi name. For the others, _EXT will be added at the end of your existing Wi-Fi name. But you can always create your own new Wi-Fi name.
For example, if your existing Wi-Fi name is ABCD, afterconfiguration, the possible extended network names may be ABCD, ABCD_EXT, ABCD_EXT_5G or the one you create by yourself.
If you want to change the extended network name, please refer to this FAQ:
How to find or change the wireless settings of TP-Link Range Extender
Q2.2:What should I do if I failed to set the range extender up?
A: Click here to check more details about the trouble shooting process.
Q2.3:What can I do if the internet speed is slow when connecting to the range extender?
A: Click here to see the detailed troubleshooting steps.
Q2.4:What can I do if the internet connection is unstable when connecting to the range extender?
A: Click here to see more tips for the unstable issue.
Q3.1:Can the range extender work with a non-TP-Link router/access point?
A: Yes.
Q3.2:Do I need to reconfigure the range extender when relocating it?
A: No. The settings have been stored into the extender, a normal restart will not delete the settings and there is no need to reconfigure it.
Please reconfigure it when the host Wi-Fi network settings have been changed or the range extender has been reset to the factory defaults.
Q3.3: Do I need reconfigure range extender when I change the router or change the router’s Wi-Fi settings?
A: Yes.
Q3.4: Can I change the extender's Wi-Fi name？
A: Yes, we can change the extended Wi-Fi name to whatever we like.
Click here to check the instructions to change it via web management page.
And click here to check the instructions for Tether APP.
Q3.5: Can I have a different Wi-Fi password on the extender?
A: No. The extender copies the Wi-Fi password from your host Wi-Fi network. If you'd like to have a different Wi-Fi password, please change it on your host router/access point, then reconfigure the range extender.
Q3.6: Can I use more than 1 range extender in the house?
A: Yes, we recommend to have 1-2 range extenders in one network for better performance. If you have 2 range extenders in the network, please make sure that the range extenders are both connecting to the host router's Wi-Fi network directly. Please set the second extender up the same way as the first one.
If you need more than 2 range extenders, please take TP-Link Deco devices into your consideration. Click here to know more about Deco.
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