Dear Customers:
Thank you for purchasing TP-Link products. In order to protect your rights and interests, please read the following Warranty Policy carefully. NOTE: THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
- Limited Warranty
- Warranty Period
- Replacement Procedure
- Appendix
Limited Warranty
TP-Link USA Corp. (“TP-Link USA”) provides a limited warranty on all eligible TP-Link products purchased in the United States. The limited warranty covers failures due to defects in material or workmanship on devices, antennas and accessories*. Packaging, software products and technical data are not covered under the limited warranty. The limited warranty starts from the original data of purchase and is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty.
The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers. For TP-Link Refurbished Product Warranty Policy, please visit http://www.tp-link.com/us/support/refurbished/
TP-Link USA’s limited product warranty does not provide refunds, returns or exchanges under most conditions. Product(s) replaced under the limited warranty will be replaced with factory refurbished product(s). If the defective product(s) are discontinued, end of life, or out of stock, TP-Link will issue a replacement with product(s) of equivalent value or features. We will attempt equivalent features before equivalent value. Brand new product(s) may also be used as a replacement in some cases. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products
Click here to view "Conditions that Disqualify Products from the Limited Warranty"
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Conditions that disqualify products from the limited warranty include, but are not limited to:
- Any defects or damages caused by normal wear and tear, accidents, improper installation or maintenance, misuse (including failure to follow product documentation), neglect, disassembly, alterations to the hardware or supporting setting files, servicing other than by TP-Link USA authorized technicians, and external causes such as, but not limited to, natural disaster, water damage, extreme thermal or environmental conditions
- Any defects caused by software, virus or improper use of self-made, non-public or third party/open source software
- Any unauthorized obliteration or tearing up of the product bar code
- Any defects caused by transportation or loading during returning voyage
- Any other defects that are not caused by workmanship or product quality
For external power supplies, conditions that disqualify products from the limited warranty include, but are not limited to:
- Returned power supply units that have obvious hard object damage, fissure, broken legs and/or severe deformation;
- Returned power cord that is broken, has an exposed core or similar damages.
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*Accessories: Please refer to TP-Link Home Accessories and TP-Link Business Accessories for Warranty Period.
Warranty Period
For the warranty period of products purchased before January 1, 2016, please use the links below.
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Wireless LAN
|
Wireless Router
|
Archer C7
|
TL-WDR4300
|
TL-WDR3600
|
TL-WDR3500
|
TL-WR2543ND
|
TL-WR1043ND
|
TL-WR1042ND
|
TL-WR941ND
|
TL-WR940N
|
TL-WR843ND
|
TL-WR842ND
|
TL-WR841N(D)
|
TL-WR841HP
|
TL-WR840N
|
TL-WR743ND
|
TL-WR741ND
|
TL-WR740N
|
TL-WR720N
|
TL-WR710N
|
TL-WR702N
|
TL-WR700N
|
TL-WR642G
|
TL-WR543G
|
TL-WR542G
|
TL-WR541G
|
TL-WR340G(D)
|
Archer C20i
|
Archer C8
|
Archer C2
|
Archer C5
|
Archer C9
|
|
|
Wireless AP
|
TL-WA901ND
|
TL-WA801ND
|
TL-WA701ND
|
TL-WA850RE
|
TL-WA830RE
|
TL-WA750RE
|
TL-WA730RE
|
TL-WA890EA
|
TL-WA7510N
|
TL-WA7210N
|
TL-WA5210G
|
TL-WA5110G
|
TL-WA500G
|
TL-WA501G
|
TL-WA854RE
|
TL-WA860RE
|
CPE510
|
CPE210
|
RE200
|
RE210
|
|
Wireless Adapter
|
TL-WDN4800
|
TL-WDN3800
|
TL-WDN3200
|
TL-WN951N
|
TL-WN881ND
|
TL-WN861N
|
TL-WN851N(D)
|
TL-WN823N
|
TL-WN822N
|
TL-WN821N(C)
|
TL-WN8200ND
|
TL-WN781ND
|
TL-WN751ND
|
TL-WN727N
|
TL-WN725N
|
TL-WN723N
|
TL-WN722N(C)
|
TL-WN721N(C)
|
TL-WN7200ND
|
TL-WN422G(C)
|
TL-WN350G(D)
|
TL-WN321G
|
TL-WN310G
|
TL-WN2581ND
|
UC100
|
TL-WDN4200
|
Archer T4U
|
Archer T2U
|
Archer T2UH
|
Archer T4UH
|
Archer T8E
|
Archer T9E
|
|
3G Mobile Wifi
|
M5350
|
USB Hub
|
UH700
|
UH720
|
|
3G Router
|
TL-MR3020
|
TL-MR3420
|
TL-MR3220
|
TL-MR3040
|
|
|
ADSL
|
ADSL Modem & Modem Router
|
TD-8840T
|
TD-8817
|
TD-8816
|
ADSL Wireless Modem Router
|
Archer D2
|
Archer D7
|
Archer D9
|
TD-VG3631
|
TD-W8980
|
TD-W8970
|
TD-W8968
|
TD-W8961ND
|
TD-W8960N
|
TD-W8951ND
|
TD-W8950ND
|
TD-W8901G
|
TD-W8101G
|
|
|
Powerline Adapter
|
AV200 Powerline
|
TL-PA2010KIT
|
TL-PA2010
|
TL-PA211KIT
|
TL-PA211
|
TL-PA210KIT
|
TL-PA210
|
AV200 Wireless N
|
TL-WPA281KIT
|
TL-WPA281
|
TL-WPA271KIT
|
TL-WPA271
|
|
|
AV500 Powerline
|
TL-PA511KIT
|
TL-PA511
|
TL-PA4010KIT
|
TL-PA4010
|
TL-PA411KIT
|
TL-PA411
|
TL-WPA4220KIT
|
TL-WPA4220
|
TL-WPA4220NET
|
AV600 Powerline
|
TL-PA6010KIT
|
SOHO Router
|
TL-R402M
|
TL-R460
|
TL-R860
|
SOHO Switch
|
Gigabit Switch
|
TL-SG1008D
|
TL-SG1005D
|
|
Fast Ethernet Switch
|
TL-SF1016D
|
TL-SF1008D
|
TL-SF1005D
|
PoE
|
TL-PoE150S
|
TL-PoE10R
|
TL-PoE200
|
Network Adapter & 56K Modem
|
Gigabit Ethernet Adapter
|
TG-3468
|
TG-3269
|
|
Fast Ethernet Adapter
|
TF-3239D(L)
|
TF-3200
|
|
56K Modem
|
TM-IP5600
|
Close
Close
Managed Switch
|
L3 Managed Switch
|
T3700G-28TQ
|
L2 Managed Switch
|
TL-SG5428
|
TL-SL5428
|
TL-SL5428E
|
TL-SG5412F
|
TL-SL3452
|
TL-SL3428
|
TL-SG3424P
|
TL-SG3424
|
TL-SG3216
|
TL-SG3210
|
|
|
Smart Switch
|
TL-SG2452
|
TL-SL2428
|
TL-SG2424
|
TL-SG2424P
|
TL-SL2218
|
TL-SG2216
|
TL-SL2210
|
TL-SL2452
|
TL-SG2210P
|
Web Smart Switch
|
TL-SL2452WEB
|
TL-SL2428WEB
|
TL-SG2224WEB
|
TL-SL2218WEB
|
TL-SG2216WEB
|
TL-SL2210WEB
|
Easy Smart Switch
|
TL-SG105E
|
TL-SG108E
|
TL-SG1016DE
|
TL-SG1024DE
|
|
|
Unmanaged Rack Mount Switch
|
Gigabit Switch
|
TL-SG1048
|
TL-SG1008P
|
TL-SG1024D
|
TL-SG1024
|
TL-SG1016D
|
TL-SG1008
|
TL-SG1016
|
TL-SG1008PE
|
|
10/100Mbps Switch
|
TL-SF1048
|
TL-SF1024
|
TL-SF1024D
|
TL-SF1016DS
|
TL-SF1016
|
|
Gigabit Uplink Switch
|
TL-SL1226
|
TL-SL1351
|
|
Desktop Switch
|
TL-SG105
|
TL-SG108
|
TL-SF1008P
|
SMB Router
|
TL-ER6120
|
TL-ER6020
|
TL-ER5120
|
TL-ER604W
|
TL-R600VPN
|
TL-R4299G
|
TL-R480T+
|
TL-R470T+
|
|
Close
Close
IP Camera
|
Wired IP Camera
|
TL-SC3430
|
TL-SC3230
|
TL-SC3171
|
TL-SC3130
|
TL-SC2020
|
|
Wireless IP Camera
|
TL-SC4171G
|
TL-SC3430N
|
TL-SC3230N
|
TL-SC3171G
|
TL-SC3130G
|
TL-SC2020N
|
|
|
|
|
Print Server
|
Wired Print Server
|
TL-PS110U
|
TL-PS110P
|
|
MFP Print Server
|
TL-PS310U
|
Wireless Print Server
|
TL-WPS510U
|
Antenna & Accessories
|
Omi-directional Antenna
|
TL-ANT2403N
|
TL-ANT2405C(L)
|
TL-ANT2408C(L)
|
TL-ANT2412D
|
TL-ANT2415D
|
|
Directional Antenna
|
TL-ANT5830B
|
TL-ANT5823B
|
TL-ANT2424B
|
TL-ANT2414A
|
TL-ANT2414B
|
TL-ANT2409A
|
TL-ANT2409B
|
TL-ANT2406A
|
|
Accessories
|
TL-ANT24EC3S
|
TL-ANT24EC5S
|
TL-ANT24EC6N
|
TL-ANT24EC12N
|
TL-ANT24PT
|
TL-ANT24PT3
|
TL-ANT24SP
|
TL-ANT200PT
|
|
Media Converter & Module
|
Media Converter
|
MC100CM
|
MC200CM
|
MC110CS
|
MC210CS
|
MC111CS
|
MC112CS
|
MC220L
|
TL-MC1400
|
|
Module
|
TL-SM221A
|
TL-SM221B
|
TL-SM321A
|
TL-SM321B
|
TL-SM311LM
|
TL-SM311LS
|
TX432
|
SFP+ Cable
|
TXC432-CU1M
|
TXC432-CU3M
|
|
SFP+ LC Transceiver
|
TXM431-SR
|
TXM431-LR
|
|
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As of January 1, 2016, TP-Link USA will provide a 2-Year Limited Warranty on our Home Products and a Limited Lifetime Warranty on our Business-Class Products.
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Wireless LAN
|
802.11ad Tri Band Wireless Router
|
Talon AD7200
|
802.11ac Tri Band Wireless Router
|
Archer C5400
|
Archer C5200
|
Archer C3200
|
Archer C3000
|
Archer C5400X
|
Archer C4000
|
802.11ac Dual Band Wireless Router
|
Touch P5
|
Archer C3150
|
Archer C2600
|
Archer A2300
|
Archer C2300
|
Archer C1900
|
Archer C1200
|
Archer C900
|
Archer C59
|
Archer C50
|
Archer C9
|
Archer C8
|
Archer C7
|
Archer C5
|
Archer C2
|
TGR1900BLK
|
TGR1900BLU
|
|
802.11ac Dual Band Wireless Adapter
|
|
Archer T9E
|
Archer T8E
|
Archer T6E
|
Archer T9UH
|
Archer T4UHP
|
Archer T4UH
|
Archer T4U
|
Archer T2UHP
|
Archer T2UH
|
Archer T2U
|
Archer T1U
|
2.4G/5Ghz Dual band Wireless Gigabit Router
|
TL-WDR4300
|
TL-WDR3600
|
|
2.4G/5Ghz Wireless Dual band Router
|
TL-WDR3500
|
2.4G/5Ghz Dual band Wireless Adapter
|
TL-WDN4800
|
TL-WDN4200
|
TL-WDN3200
|
N Wireless Router
|
TL-WR1043ND
|
TL-WR1043N
|
TL-WR941ND
|
TL-WR940N
|
TL-WR841ND
|
TL-WR841N
|
TL-WR840N
|
TL-WR741ND
|
TL-WR740N
|
Mini Pocket Wireless Router
|
TL-WR902AC
|
TL-WR810N
|
TL-WR802N
|
TL-WR710N
|
TL-WR702N
|
TL-WR700N
|
High Power Wireless Router
|
TL-WR841HP
|
Wireless Access Point
|
AP500
|
AP300
|
TL-WA901ND
|
TL-WA801ND
|
TL-WA701ND
|
|
Wireless Range Extender -- Powerline Edition
|
TL-WPA7510 KIT
|
TL-WPA8630P KIT
|
TL-WPA8630 KIT
|
TL-WPA4530 KIT
|
TL-WPA4226 KIT
|
TL-WPA4220NET
|
TL-WPA4220 KIT
|
TL-WPA4220
|
|
Wireless Range Extender
|
RE650
|
RE590T
|
RE580D
|
RE500
|
RE450
|
RE400
|
RE380D
|
RE370K
|
RE360
|
RE355
|
RE350K
|
RE350
|
RE305
|
RE270K
|
RE210
|
RE200
|
TL-WA860RE
|
TL-WA855RE
|
TL-WA854RE
|
TL-WA850RE
|
TL-WA830RE
|
Wireless USB Adapter
|
TL-WN821N
|
TL-WN823N
|
TL-WN727N
|
TL-WN723N
|
TL-WN725N
|
|
Wireless USB Adapter (High Gain)
|
TL-WN822N
|
TL-WN722N
|
|
Wireless PCI Adapter
|
TL-WN951N
|
TL-WN851ND
|
TL-WN751ND
|
Wireless PCI Express Adapter
|
TL-WN881ND
|
TL-WN781ND
|
|
High Power Wireless Adapter
|
TL-WN8200ND
|
TL-WN7200ND
|
|
3G
|
3G Wireless Router
|
TL-MR3420
|
TL-MR3220
|
|
Mini Pocket 3G Wireless Router
|
TL-MR3040
|
TL-MR3020
|
|
ADSL
|
ADSL2+ Modem
|
TD-8616
|
ADSL2+ Router
|
TD-8816
|
TD-8817
|
|
Wireless ADSL2+ Router
|
TD-W8951ND
|
TD-W8960N
|
TD-W8968
|
TD-W8970
|
TD-W8980
|
Archer D9
|
Archer D7
|
Cable Modem / Router
|
Archer CR700
|
Archer CR500
|
TC-W7960
|
TC7650
|
TC-7620
|
TC-7610
|
Powerline Communication
|
Powerline Ethernet Adapter
|
TL-PA2010KIT
|
TL-PA4010
|
TL-PA4010KIT
|
TL-PA4010 TKIT
|
TL-PA4020
|
TL-PA4026 KIT
|
TL-PA4016P KIT
|
TL-PA4020P KIT
|
TL-PA4020P TKIT
|
TL-PA6010KIT
|
TL-PA7020 KIT
|
TL-PA7020
|
TL-PA8010 KIT
|
TL-PA8010
|
TL-PA8030P KIT
|
TL-PA8010P KIT
|
TL-WPA8730 KIT
|
TL-WPA8630P KIT
|
TL-WPA8630
|
TL-PA4010P KIT
|
TL-PA9020P KIT
|
Smart Switches
|
HS200
|
HS210 KIT
|
HS220
|
Smart Plug
|
HS100
|
HS110 KIT
|
HS110
|
HS105
|
HS105 KIT
|
HS100 KIT
|
HS103
|
HS103P2
|
KP100
|
KP100 KIT
|
|
|
Cloud Camera
|
TL-NC200
|
TL-NC220
|
TL-NC230
|
TL-NC250
|
TL-NC450
|
KC120
|
Smart Bulb
|
LB130
|
LB120
|
LB110
|
LB100 TKIT
|
LB100
|
LB200 *3-year warranty
|
LB230 *3-year warranty
|
KL110 *3-year warranty
|
KL120 *3-year warranty
|
KL130 *3-year warranty
|
|
|
Router
|
SOHO Broadband Router
|
TL-R860
|
TL-R460
|
TL-R402M
|
Switch
|
Unmanaged Pure-Gigabit Switch
|
TL-SG1005D
|
TL-SG1008D
|
|
Unmanaged 10/100M Switch
|
TL-SF1005D
|
TL-SF1008D
|
TL-SF1016D
|
TL-SF1024M
|
Network Adapter
|
Gigabit Network Interface Card
|
TG-3468
|
TG-3269
|
|
10/100M Network Interface Card
|
TF-3239DL
|
TF-3200
|
|
Mesh Products
|
Deco M5
|
Deco M9 plus
|
|
Close
Close
Power Bank
|
1 year
|
TL-PB15600
|
|
TL-PB10400
|
|
TL-PB5200
|
|
TL-PB2600
|
|
TL-PBG6700
|
|
PB50
|
|
TL-PB20100
|
|
TL-PBG13400
|
|
TL-PBG3350
|
|
TL-PBB10000
|
|
TL-PBB6000
|
|
TL-PBB3000
|
|
Print Server
|
1-year
|
TL-PS110P
|
|
TL-PS110U
|
|
TL-PS310U
|
|
TL-WPS510U
|
|
Wireless Antennas
|
2-year
|
TL-ANT2405CL
|
|
TL-ANT2408CL
|
|
TL-ANT2405C
|
|
TL-ANT2408C
|
|
TL-ANT2409A
|
|
USB Hub
|
2-year
|
UH720
|
|
UH700
|
|
UH400
|
|
Bluetooth Speaker & Music Receiver
|
2-year
|
HA100
|
|
BS1001
|
|
USB 3.0 to Gigabit Ethernet Adapter
|
2-year
|
TL-UE300
|
|
UE200
|
|
UE330
|
|
Apple MFi Lightning to USB Cable
|
1-year
|
TL-AC210
|
|
TL-AC220
|
|
TL-AC210M
|
|
USB Charger
|
1-year
|
UP220
|
|
UP525
|
|
UP540
|
|
USB Car Charger
|
1-year
|
CP220
|
|
CP230
|
|
USB-C to USB 3.0 Adapter
|
1-year
|
UC400
|
|
Ethernet Cable
|
1-year
|
TL-EC515EF
|
|
TL-EC525EF
|
|
TL-EC550EF
|
|
TL-EC5100EF
|
|
Close
Close
Omada SDN
|
EAP110
|
EAP115
|
EAP120
|
EAP220
|
EAP225
|
EAP245
|
EAP225-Wall
|
EAP320
|
EAP330
|
OC200
|
|
|
SafeStream Business Router
|
Load Balance Router
|
TL-R470T+
|
TL-R480T+
|
TL-ER5120
|
VPN Router
|
TL-R600VPN
|
TL-ER604W
|
TL-ER6020
|
TL-ER6120
|
Network Switch
|
L3 Managed Switch
|
T3700G-28TQ
|
T2700G-28TQ
|
|
L2 Management Switch
|
T2700G-28TQ
|
T2600G-52TS
|
T2600G-28MPS
|
T2600G-28TS
|
T2600g-28SQ
|
T2600G-18TS
|
T2500G-28TC
|
T2500G-10MPS
|
T2500G-10TS
|
TL-SG5428
|
TL-SG5412F
|
TL-SG3452
|
TL-SG3216
|
TL-SG3210
|
TL-SG2210P
|
Smart Switch
|
T1700X-16TS
|
T1700G-28TQ
|
T1600G-52PS
|
T1600G-52TS
|
T1600G-28PS
|
T1600G-28TS
|
T1600G-18TS
|
T1500G-10MPS
|
T1500G-10PS
|
T1500G-8T
|
TL-SG2216
|
|
|
T1500G-28PCT
|
TL-SL2428P
|
TL-SL2210
|
Easy Smart Switch
|
TL-SG1024DE
|
TL-SG1016DE
|
TL-SG1016PE
|
TL-SG116E
|
TL-SG108PE
|
TL-SG108E
|
TL-SG105E
|
|
|
Unmanaged Switch
|
TL-SG1048
|
TL-SG1024D
|
TL-SG1024
|
TL-SG1016D
|
TL-SG1016S
|
TL-SG1016
|
TL-SG116
|
TL-SG1008MP
|
TL-SG1008PE |
TL-SG1008P
|
TL-SG1008
|
TL-SG108S |
TL-SG108
|
TL-SG1005P
|
TL-SG105S |
TL-SG105
|
|
|
|
TL-SL1218MP
|
TL-SL1226
|
TL-SF1048 |
TL-SF1024D
|
TL-SF1024
|
TL-SF1024M |
TL-SF1016D
|
TL-SF1016
|
TL-SF1016DS |
TL-SF1008P
|
TL-SF1005P
|
|
Close
Close
Switch Accessories
|
|
Media Converters
|
2 year
|
MC100CM
|
|
MC110CS
|
|
MC111CS
|
|
MC112CS
|
|
MC200CM
|
|
MC210CS
|
|
MC220L
|
|
SFP+/SFP Module
|
2 year
|
TL-SM311LM
|
|
TL-SM311LS
|
|
TL-SM321A
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TL-SM321B
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TX432
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TXM431-LR
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TXM431-SR
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TL-MC1400
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Power Over Ethernet Adapter
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2 year
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TL-POE10R
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TL-POE150S
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TL-POE200
|
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Power Supply Module
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2 year
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PSM150-AC
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RPS2
|
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RPS150
|
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SFP+/SFP Cable
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1 year
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TXC432-CU1M
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TXC432-CU3M
|
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Outdoor Antennas
|
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Outdoor Antennas
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2 year
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TL-ANT2409B
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TL-ANT2409A
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TL-ANT2414A
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TL-ANT5819MS
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TL-ANT2414B
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TL-ANT2415MS
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TL-ANT2412D
|
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TL-ANT2415D
|
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TL-ANT2424B
|
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TL-ANT2424MD
|
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TL-ANT5823B
|
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TL-ANT5830B
|
|
TL-ANT5830MD
|
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Antenna Accessories
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1 year
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TL-ANT24EC3S
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TL-ANT24EC5S
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TL-ANT24EC6N
|
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TL-ANT24EC12N
|
|
TL-ANT24PT3
|
|
TL-ANT200PT
|
|
TL-ANT24SP
|
|
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Outdoor High Power Wireless Access Point
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CPE610
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CPE510
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CPE210
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TL-WA7510N
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TL-WA7210N
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TL-5210G
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WBS510
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WBS210
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EAP225-Outdoor
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EAP110-Outdoor
|
|
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*Limited Lifetime Warranty:
a. Products with a Limited Lifetime Warranty are covered as long as the original purchaser owns the product, and for discontinued products the Limited Lifetime Warranty will be limited to five (5) years from the end of sale date.
b. TP-Link USA will honor the Limited Lifetime Warranty for all Business-Class Products purchased on or after January 1, 2016.
c. Internal fans and internal power supplies are covered under the Limited Lifetime Warranty. External power supplies, modules and other accessories may be covered under a different warranty coverage than the host device. Please refer to TP-Link Business Accessories for more information.
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The end of sale date: 7/1/2016
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TL-SL5428E
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TL-SL3428
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TL-SG2452
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TL-SL2218
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TL-SL2452
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TL-SG2424P
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TL-SG2424
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TL-SL1351
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TL-SL2452WEB
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TL-SG3109
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TL-SL2428WEB
|
TL-SG3424
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TL-SL2428
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|
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Replacement Procedure
If the product(s) are found to be defective and is still covered under the TP-Link replacement policy, the customer may have a replacement processed by following the steps listed below:

Click here to view the detailed TP-Link RMA Process
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Detailed Procedures
Step 1) Register your product at https://myproducts.tp-link.com. The following information is required:
- Model Number
- Serial Number
- Proof of purchase
- Your name, email address, contact number and physical shipping address (for replacement purposes)[TP-Link cannot ship to PO Boxes]
Step 2) Contact us through our Toll-Free Technical Support number. For Home Products and Home Accessories call 1-866-225-8139. For Business Products, Business Accessories and Outdoor Products call 1-844-287-4762. A TP-Link Customer Service representative will help you troubleshoot the issue(s) you are experiencing. If it is determined that a replacement is needed, and the product is within warranty, a RMA will be authorized.
Step 3)Return to the warranty portal and follow the process to apply for a replacement/RMA. During this process, you will choose an RMA level: Standard, Advanced Basic, Advanced 2-Day or Advanced Next Day Shipping. Customers who choose Standard will be required to ship the defective unit to TP-Link first. Once received, TP-Link will ship the replacement unit. Customers that choose Standard will be required to pay for the shipping fee associated with returning the defective unit(s) to TP-Link. The replacement process will be based on how long the customer takes to return the defective unit to TP-Link. Customers that choose one of the Advanced options will be supplied a pre-paid return label for the defective unit. TP-Link will ship out the replacement unit first, before receiving the defective unit. Customer will be required to use a PayPal account, create one or sign in as a guest. A pending authorization will then be placed, and the customer will only be charged for the value of the replacement unit if the defective unit is not received in 25 calendar days from when the RMA is submitted. Customers that choose an Advanced option will be charged a fee based on the option chosen. Customers that choose Advanced Basic will have a fee of $14.99, Advanced 2-Day will have a fee of $24.99, and Advanced Next-Day will have a fee of $49.99. These fees will be billed to the customers’ linked PayPal account.
Step 4) All RMAs regardless of shipping method are subject to a 3-5 business day processing period. Weekends are not considered business days. Once the RMA is verified, if Advanced Basic, Advanced 2-Day or Advanced Next Day is chosen, and after the processing period TP-Link will ship out the replacement unit first with a return label in the box. TP-Link will ship the replacement device via FedEx and duration of shipping will depend on chosen shipping method. Use the provided label to ship the defective unit back to TP-Link. If Standard is chosen, the customer will be responsible for shipping the defective product back to TP-Link. After the defective unit has been received and the processing period is completed, the replacement unit will be sent to the customer.
Return Address:
TP-Link USA Corporation
15291 Fairfield Ranch Road
Chino Hills, CA 91709
Note:
- The warranty period of the replacement unit shall not be extended and is to be calculated from the product's original purchasing date.
- Replacement product(s) will be sent via ground delivery. Additional shipping options are available for an extra fee.
- For Advanced RMA, a credit card number will be requested and will only be charged if the customer fails to return the defective unit within 25 days after receiving the replacement unit.
- Advanced shipping options are only available in the contiguous 48 states
- TP-Link does not provide international warranty service. Your TP-Link product is only covered by the warranty policy of the country where the product was originally purchased. If you need to ship your product back to the country where you originally purchased the product for warranty services, you will need to pay for both ways of the shipping fees.
- All Advanced RMAs will include a hold charge for the non-return product fee and applicable tax. This charge will only be processed if the defective unit is not returned in 25-days.
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Please Note:
- TP-Link USA may reject or return product(s) returned without accessories or an assigned case number.
- If proof of purchase can't be provided, a warranty period start date may be assigned by TP-Link.
- The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date (year and month). For example, a product with SN: 2171XXXXXXXXX, "171" represents the year of 2017 (17) and month of January (1). "17A" represents the year of 2017 (17) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
Note: For products manufactured before 2014, the first three digits of the Serial Number (SN) represent the manufacturing date (year and month), for example SN: 14AXXXXXXXXXX.
- Customers who choose Advanced RMA will receive a pre-paid return label with the replacement to ship the defective product back to TP-Link USA Customer Service Center. Customers who choose Standard RMA are responsible for the shipping fee associated with returning of the defective product(s) to TP-Link USA Customer Service Center.
- Advanced shipping times only apply to the transit of the replacement. All RMAs regardless of chosen method are subject to a processing period of up to 3 to 5 business days. Chosen method of delivery will be applied once the product has shipped.
- TP-Link USA is not responsible for any damages that may occur during shipping.
- TP-Link USA has no obligation to replace any products that are no longer covered under warranty. If TP-Link USA, in its sole and absolute discretion, chooses to replace your product that is not covered by warranty, TP-Link USA may charge a service fee.
Appendix:
- The limited warranty stated above is only valid for products sold in the U.S. by TP-Link USA or its authorized resellers. Any additional warranty service agreed upon during purchase shall only be effective based on a contract signed by TP-Link USA. Advanced shipping options are only available in the contiguous 48 states.
- None of any warranty service made by a distributor is covered by this warranty policy, and TP-Link USA shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
- No employee or representative of TP-Link USA or its affiliates or any third party is authorized to make any modification, extension or addition to this warranty policy. If any term of this warranty policy is held to be illegal or unenforceable, the remaining terms of this warranty policy will remain in full force and effect.
- TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY TP-LINK USA PROVIDES FOR THE APPLICABLE TP-LINK PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TP-LINK USA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE TP-LINK PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD STATED ABOVE. CUSTOMER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.
- YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TP-LINK USA AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, "TP-LINK PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH ANY TP-LINK PRODUCTS OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A TP-LINK USA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
- SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Remarks: TP-Link USA reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.