General Questions about Tapo Care
For detailed information about the Tapo Care service, please refer to Tapo Care Service.
Q1. What should I do if Tapo Care is not activated after payment?
Log out and log back into the app or restart the app, then check if the paid Tapo Care service is effective or not. If Tapo Care still doesn’t take effect after 24 hours, contact TP-Link technical support.
Q2. How can I turn off auto-renewal for Tapo Care?
- For Apple Pay: Turn off in iCloud payments. The path is: Settings > iTunes Store and App Store > Apple ID > View Apple ID > Account Settings > Subscription.
- For Google Pay: Turn off in Google Play's payment function. The path is: Play Store > Sidebar > Subscription.
- For PayPal or Credit Card: Visit tapo.tplinkcloud.com/tapo_web, log in with your TP-Link ID, and cancel the subscription.
Note: If you use a Credit card as a payment method, you may be charged a foreign exchange fee by your credit card company when the charge currency differs from your credit card currency. TP-Link is not responsible for these additional charges.
Q3. How do I confirm that my Tapo Care has been activated successfully?
After paying for the service, launch the TP-Link Tapo app, go to the Live View page, and you can see that the Cloud Videos section is available. Also, you can go to the Camera Settings page to enable Tapo Care premium features, such as Rich Notifications.
Q4. Can I get a refund after purchasing Tapo Care?
If Tapo Care is actively canceled or terminated during the validity period, the subscription fee will not be refunded during the period. If you are a continuous subscription member, you can unsubscribe to Tapo Care and there will be no charge after your current billing cycle ends.
Q5. How can I check the validity period of my Tapo Care?
Your Tapo Care will automatically renew at the end of the billing cycle unless you choose to cancel the subscription. After cancellation of Tapo Care, please check your current validity period in Me > Tapo Care of the Tapo app.
Q6. Can an Apple ID/Google ID subscribe to more than one Tapo Care plan for a device?
One Apple ID / Google ID can only subscribe to one Tapo Care plan. If you need to subscribe to more Premium plans, please visit tapo.tplinkcloud.com/tapo_web.
Q7. How can I transfer my subscription licenses to another Tapo device?
Open the TP-Link Tapo app, go to Me > Tapo Care, and tap on Select Camera on the subscription card to switch to another device.
Q8. If I chose a one-month free trial so what's after a month?
If the camera has a one-month free trial of Tapo Care. After the trial, users need to subscribe to continue to enjoy Tapo Care
Q9: Can I cancel the Tapo Care Free Trial?
Yes, Users can cancel the trial at any time during the trial period. After cancellation, the trial of the model cannot be resumed.
Users can also subscribe during the trial period, and the subscription will take effect immediately, the remaining trial days will be reserved for the user.
Users can follow the step to cancel Tapo Care Free Trial:
On the Tapo app, Please go to Camera settings and toggle "Tapo Care Free Trial" to off.
Q10: How long will the camera record when using Tapo Care?
The cloud storage system only stores the real-time motion detection video uploaded by the camera. Hence the length of the videos clips is related to how long the objects in the video are moving. If no moving object is detected, the camera will stop recording.
The maximum length of each clip is 3 minutes.
To get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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