What can I do if HomeShield Security + blocks a safe website or URL?

Troubleshooting
Updated 11-20-2023 06:34:35 AM 31492
This Article Applies to: 

Web protection is a key feature of Real-Time Protection of HomeShield Security +, which is powered by Avira. It keeps you safe from dangerous web content that is categorized as phishing, malware, spam or fraud.

Some users may encounter such a problem that Web Protection may block a harmless website/URL mistakenly, which is also called false positive or false alarm according to Avira.

In this case, it’s recommended to follow the steps below to submit a ‘Suspected False Positive’ request on the official website of Avira. And Avira will remove the URL from their filter list if your submission is passed.

1. Go to https://www.avira.com/en/analysis/submit-url

2. Click Submit suspicious URLs, and select Suspected False Positive URLs (Not Malware).

3. Fill in the URL of the website(s) and the details of the false positive, then click Submit.

Attention:

You need to add https:// or http:// ahead of the domain name, as the attached picture showed. Otherwise, you will not be able to submit successfully because the domain name is incomplete.

If the above suggestions can’t solve the problem, it’s suggested to contact TP-Link support.

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