What should I do if I fail to configure the Kasa Cam?

Troubleshooting
Updated 10-15-2019 06:46:36 AM
This Article Applies to: 

The Kasa app will guide you step-by-step during the initial configuration, however, you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.

 

Case 1

Can’t see or connect to the Wi-Fi name of the Kasa Cam, or when connecting to the Wi-Fi, it asks for a password.

Step 1

Check the system LED status of the Kasa Cam and make sure it’s flashing orange and green. Otherwise, reset the device as per QIG/UG.

Step 2

iOS: Go to the Settings page, click on the Wi-Fi option to connect to the Kasa Cam’s Wi-Fi manually.

Android: Go to the Settings page to connect to the Kasa Cam’s Wi-Fi network. Once it’s connected, please go back to the Kasa app and click on "Try Again".)

Step 3

Make certain you choose the right wireless network to connect (check the MAC Address on the label which is in line with some part of the Wi-Fi name)

Step 4

Disable VPN connection on the phone or use another phone for a try.

Step 5

Reset the device as per QIG/UG and go through the process again.

 

Case 2

Can’t find the Wi-Fi name of the router.

Step 1

The signal strength of your Wi-Fi should be adequate, move the device closer to your router if not.

Step 2

If it doesn’t display Wi-Fi name of the router automatically, please choose “I can’t find my network”, then click on “Try Again” to refresh the Wi-Fi list.

Step 3

If the router’s SSID is hidden, please choose “Join Other Network” to input SSID and password manually.

Step 4

Make certain your Wi-Fi network is an encrypted Wi-Fi network, Kasa Cam does not support an unsecured Wi-Fi network.

Step 5

Confirm the Wi-Fi network is a 2.4G or 5G network, some models do not support the 5G Wi-Fi network, only support 2.4G Wi-Fi network.

Step 6

Try to configure the Kasa Cam with a different phone.

Step 7

Change the wireless channel on the router if possible.

Step 8

Reset the device as per QIG/UG and go through the process again.

 

Case 3

Can’t get through the connecting process

Wait for 15 seconds and then check the system LED status.

1. System LED is solid green

If the system LED is solid green, means the Kasa Cam has been configured successfully.

Step1

Please Do NOT click on “Restart Setup”, just click on “Exit Setup”, and then you can wait for a few more seconds to see if the Kasa Cam will appear in the device list.

You can change the device name and icon on the device settings page if the Kasa Cam is configured successfully.

Step 2

Make certain your phone is connected to the same Wi-Fi network as Kasa Cam.

Step 3

If you are unable to find the Kasa Cam on the “Device” page of the Kasa App although the Kasa Cam has a solid green light, please confirm if your router has enabled “AP isolation/Client isolation” feature or not.

2. System LED is flashing green.

If the system LED is flashing green, means the Kasa Cam is connected to your Wi-Fi network but not connected to the cloud server.

Step 1

Check the network diagram of the home network, make sure the Kasa Cam is not connected to a range extender.

Step 2

Change the DNS server on the router to 8.8.8.8 for a try.

Step 3

Disable the firewall and Antivirus settings on the router and modem.

Step 4

Check if there are any advanced settings on the router blocking the Kasa Cam, such as Access Control.

Step 5

Reset the device as per QIG/UG and go through the process again

3. System LED is flashing red

If the system LED is flashing red, means the Kasa Cam fails to connect to your Wi-Fi network.

Step 1

Double check the Wi-Fi password of your router. Configure the Kasa Cam again if you typed in the wrong password.

The password length can’t exceed 64 characters and it does not support characters such as single and double quotes.

Step 2

Make certain the Wi-Fi signal from the router is strong enough.

Step 3

Ensure the Wi-Fi network of the router is working properly. Check whether the other wireless devices are working fine with the same Wi-Fi network.

Step 4

Change the wireless channel, channel width and fix the security type on your router for a try.

Step 5

If the Kasa Cam supports 2.4G and 5G Wi-Fi bands, try to connect to the other Wi-Fi band of the router.

Step 6

Reset the device as per QIG/UG and go through the process again.