What should I do if the TP-Link network adapter is not working properly in my computer?

Troubleshooting
Updated 09-24-2019 07:40:33 AM

Case 1 Slow speed

Click here

 

Case 2 Unstable connection

Step 1

Check Wi-Fi signal strength. If signal is weak, move the computer closer to your router if possible.

Step 2

Check if the problem happens on 2.4GHz or 5GHz if it’s dual band adapter.

Step 3

Contact the router support to change channel and channel width on your router to avoid possible interference.

Step 4

Update driver of the adapter (skip if you don’t know how to do that).

Step 5

Contact TP-Link support with results above and tell us the operating system of your computer and what it looks like when the connection drops, like Wi-Fi signal disappears or other behaviors.

 

Case 3 Cannot find wireless network

A. cannot find certain Wi-Fi signal

Change SSID/wireless network name and channel of your router (contact the router support if you don’t know how to do it).

B. cannot find any Wi-Fi signal

Step 1

Enable wireless service. There might be a Wi-Fi on/off button on some computers. Make sure it’s switched on.

Step 2

For Windows,

Enable WAC (skip if you don’t know where to find it).

For MAC,

Install TP-Link wireless configuration utility.

Step 3

Uninstall anti-virus software and disable firewall if any.

Step 4

Update driver of the adapter (skip if you don’t know how to do that).

Step 5

Contact TP-Link support with results above and tell us the operating system of your computer.

Case 4 Cannot connect to Wi-Fi

Step 1

Make sure your router is working. Use other device like laptop or mobile phone to connect Wi-Fi and check internet connection.

Step 2

Check Wi-Fi signal strength. Move the computer closer to your router or adjust wireless settings like channel and channel width on your router to avoid wireless interference. Please contact your router support to help you.

Step 3

Update driver of the adapter (skip if you don’t know how to do that).

Step 4

Contact TP-Link support and tell us the wireless security type and model number of your router/access point.

 

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