What to Do When the TP-Link Deco App Is Not Working Properly

This page covers troubleshooting steps for common TP-Link Deco app issues. The fixes are quick and straightforward. Three scenarios are addressed: you can't install or find the Deco app, the Deco app keeps crashing, and you're unable to log in to the Deco app. Work through the scenario below that matches your issue.

Key Takeaways

• If the Deco app can't be installed or found, download the latest version from Google Play or the App Store and check device compatibility.
• If the app crashes, restart the device, reinstall the app, or try a different phone or tablet.
• If you can't log in, verify credentials, check Internet access, or try reinstalling the app on a different device.

Can’t Install Or Find The Deco App

Please download and update the latest version of the app from Google Play or the App Store. Make sure your device is compatible before attempting to install the app.

Note: OS requirements are updated alongside app updates. Check Google Play or the App Store for the latest compatibility information.

Deco App Keeps Crashing

• Restart your Tablet or Phone and try launching the app again.
• Remove and Reinstall the Deco App.
• Try to install the Deco app on another phone or tablet.

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Unable to Log In to the Deco App

• Verify the credentials and make sure you entered them correctly when logging in.
• Open a browser and search for something on the phone or tablet to verify internet access.
• Connect the phone or tablet to Cellular or to another Wi-Fi network.
• Remove and reinstall the Deco App, then try to log in.
• Try logging in on a different phone or tablet — the app must be installed on the alternative device first.

You may also follow the instructions below for detailed troubleshooting:

What should I do if I failed to log in to the Deco App?

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If the above suggestions can’t solve your problem, it’s recommended that you contact TP-Link support.