TP-LINK Replacement & Warranty

Warranty & RMA Policy

Warranty & Replacement Policy

Limited Warranty

TP-Link Nordic AB provides a limited warranty period on different type of product which is purchased from our authorized TP-Link Nordic AB distributor/retailer. It is a risk for customer to purchase a TP-Link product from an unauthorized dealer or personal because our warranty will not be valid on unoriginal product.

TP-Link Nordic AB warranty starts from the purchase date of your original product no matter how many replacements are made during the warranty period. The warranty covers the main device, antenna and external power supply for any material or workmanship defects. Packaging, various cables, software products, technical data and other accessories are not covered under this warranty. PLEASE RETAIN A COPY OF YOUR INVOICE/RECEIPT to verify the purchase for any future warranty claim. TP-Link Nordic AB may decline to provide a replacement if the customer is failed to produce the effective invoice/receipt.

TP-Link Nordic AB will only replace with a same model or an equivalent product as long as the defective product is covered by the term of our warranty. The maximum liability of TP-Link Nordic AB is equal to or no higher than the product's purchased price and TP-Link Nordic AB will not offer any option for refund because we as the manufacturer do not sell our product to the end user directly.

Warranty Period

As of February 20, 2017, TP-Link Nordic AB will offer a 3 Year Warranty program on our selected SOHO Products. The warranty period will be automatically upgraded to 3 years, and you will no longer be required to register products on our website as soon as your SOHO Product is purchased. 

3 Years Warranty
2 Years Warranty
Lifetime Warranty

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Whole-Home Wi-Fi System
Deco M5(1-pack)        
Deco M5(3-Pack)        
Deco M4(3-pack)        
Deco M4(1-pack)        
Deco P7(3-pack)        
Deco M9 Plus(3-Pack)        
Deco M9 Plus(1-pack)        
Wi-Fi Router
Wireless AX Router Wireless AC Tri-Band Router Wireless AC Dual Band Router Wireless N Router Mini Pocket Wireless Router
Archer AX6000 Archer C5400X Archer C3150 TL-WR940N TL-WR902AC
Wireless AC Tri-Band Router Archer C5400 Archer C2300 TL-WR841N TL-WR802N
Archer C5400X   Archer C2300 V2 TL-WR840N  
Archer C5400   Touch P5    
    Archer C1200    
    Archer C9    
    Archer C7    
    Archer C6    
    Archer C50    
    Archer C60    
    Archer C20    
Wall Plugged Range Extender
RE650        
RE450        
RE365        
RE360        
RE305        
RE300        
RE205        
RE200        
TL-WA855RE        
TL-WA860RE        
TL-WA850RE        
Powerline
Powerline Wi-Fi Extender Powerline Ethernet Adapter with AC Passthrough Powerline Ethernet Adapter without AC Passthrough    
TL-WPA9610 KIT TL-PA8033P KIT TL-PA9020 KIT    
TL-WPA8730 KIT TL-PA8010P KIT TL-PA8010 KIT    
TL-WPA8630P TL-PA7020P KIT TL-PA7010 KIT    
TL-WPA8630P KIT TL-PA7010P KIT TL-PA4010 KIT    
TL-WPA8630 KIT TL-PA4022P KIT      
TL-WPA7510 KIT TL-PA4010P KIT      
TL-WPA4220 TKIT        
TL-WPA4220 KIT        
TL-WPA4221 KIT        
TL-WPA4220        
Wi-Fi Adapter
Wireless Dual Band USB Adapter High Power Wireless Adapter Wireless N USB Adapter Wireless PCI Express/PCI Adapter  
Archer T9UH TL-WN8200ND TL-WN822N Archer T6E  
Archer T3U   TL-WN823N Archer T4E  
Archer T4U   TL-WN821N TL-WN881ND  
Archer T2U nano   TL-WN722N TL-WN851ND  
Archer T2UH   TL-WN725N TL-WN781ND  
Archer T2U        
Archer T2U Plus        
Archer T1U        
4G LTE/3G
4GLTE/3G Mobile Wi-Fi 4G LTE Gateway Router 3G/4G Wireless Router    
M7350 Archer MR600 TL-MR3420    
M7300 Archer MR400 TL-MR3020    
M7450 Archer MR400 V3      
M7650 Archer MR200      
M7200 TL-MR6400      
Surveillance Camera
NC220        
NC210        
NC260        
NC450        
Gigabit PCI Network Interface Card
TG-3468        
Unmanaged Pure-Gigabit Switch
TL-SG1005D        
TL-SG1008D        
Unmanaged 10/100M Switch
TL-SF1005D        
TL-SF1008D        
TL-SF1016D        
TL-SF1024M        
TL-PoE150S        
TL-PoE10R        
TL-PoE200        
TL-POE4824G        
TL-POE2412G        
Wireless Antenna & Accessories
Wireless Indoor Antennas Wireless Outdoor Antennas TL-ANT2409A TL-ANT24EC3S  
TL-ANT2408CL TL-ANT5819MS TL-ANT2414A TL-ANT24EC5S  
TL-ANT2409CL TL-ANT2415MS TL-ANT2412D TL-ANT200PT  
  TL-ANT2424MD TL-ANT2415D TL-ANT24PT3  
    TL-ANT2424B    
Broadband Access ADSL / VDSL
Wireless VDSL/ADSL Modem Router Wireless ADSL2+  Modem / Router      
Archer VR2800 TD-W8961N      
Archer VR600        
Archer VR400        
TD-W9970        
Wireless N Desktop Access Point
TL-WA901ND        
TL-WA801ND        

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Surveillance Camera
KC100
KC110
KC200
KC120
Smart Plug
HS100
HS110
Smart LED Bulb
LB100(E27)
LB110(E27)
LB130(E27)
LB120(E27)
KL130
KL120
KL110
Print Server
TL-PS110P
TL-PS110U
TL-PS310U
TL-WPS510U
Power Bank
TL-PB10000
TL-PB20000
USB Hub
UH720
UH700
UH400
Bluetooth Music Receiver
HA100
USB Charger
UP525
Car Charger
CP230
Bluetooth Adapter
UB400
USB to Ethernet Network Adapter
UE300
UE330
UE200
SFP+/SFP Module / Cable 
TL-SM311LM
TL-SM311LS
TL-SM321A
TL-SM321B
TX432
TXC432-CU1M
TXC432-CU3M
TXM431-SR
TXM431-LR
Media Converter
MC200CM
MC210CS
MC220L
MC111CS
MC112CS
MC100CM
MC110CS
Power Supply 
TL-MC1400
RPS150
PSM150-AC
RPS2
TL-MCRP100
Auranet Business Wi-Fi Solutions
CAP300-Outdoor
Pharos Wireless Broadband Outdoor Wi-Fi Solutions
Outdoor CPE / WBS
CPE510
CPE210
CPE610
WBS510
WBS210

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Omada SDN Business Wifi Solution Access Point
EAP320      
EAP245      
EAP225-Wall      
EAP225-Outdoor      
EAP225      
EAP115      
EAP115-Wall      
EAP110-Outdoor      
EAP110      
Omada EAP Hardware Cloud controller
OC200      
SafeStream Business Routers
Load Balance Broadband Router VPN Router    
TL-R470T+ TL-R600VPN    
TL-R480T+ TL-ER6020    
TL-ER5120 TL-ER6120 V2    
JetStream Business Switches
L3/L2+ Managed Switch  T3700/2700 Series L2 Managed Switch T2600 / T2500 Series Smart Switch T1700 / T1600 / T1500 Series Easy Smart Switch
T3700G-28TQ T2600G-52TS(TL-SG3452) T1700G-28TQ TL-SG1016PE
T3700G-52TQ T2600G-28TS(TL-SG3424) T1700X-16TS TL-SG1024DE
  T2600G-28MPS(TL-SG3424P) T1600G-52TS(TL-SG2452) TL-SG1016DE
  T2600G-28SQ T1600G-52PS(TL-SG2452P) TL-SG116E
  T2600G-18TS(TL-SG3216) T1600G-28PS(TL-SG2424P) TL-SG108PE
  T2500G-10MPS T1600G-28TS(TL-SG2424) TL-SG1008PE
  T2500-28TC(TL-SL5428E) T1600G-18TS(TL-SG2216) TL-SG108E
  T2500G-10TS(TL-SG3210) T1500-28TC(TL-SL2428) TL-SG105E
  T2700G-28TQ T1500-28PCT(TL-SL2428P)  
    T1500G-10PS(TL-SG2210P)  
    T1500G-8T(TL-SG2008)  
    T1500G-10MPS  
Unmanaged Pure-Gigabit Switch
TL-SG1048      
TL-SG1024      
TL-SG1024D      
TL-SG1016      
TL-SG1016D      
TL-SG116      
TL-SG1008MP      
TL-SG1008P      
TL-SG1005P      
TL-SG105      
TL-SG108      
Unmanaged 10/100M Switch
TL-SF1005P      
TL-SF1008P      
TL-SL1218MP      
TL-SF1016DS      
TL-SF1024D      
TL-SF1016      
TL-SF1024      
TL-SF1048      
Auranet Business Wi-Fi Solutions
Auranet Business Wi-Fi Access Point Auranet AP Controller    
CAP1750 AC500    
CAP1200 AC50    
CAP300      

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1Note: 2 Years warranty for all Smart Home Products.

2Note: TP-Link Nordic AB will honor the lifetime warranty for all SMB Products purchased after 15th May 2015.
You can receive warranty entitlement for the products with “LIFE TIME WARRANTY” label. Warranty for products ends five years after the product is listed as "End of Life".
3Note: Power supply for all of routers and switches, TP-Link Nordic AB provides 2 Years warranty. 
*1 Year warranty for UB400 Adapter.

 

Replacement Procedure

Option 1. Express Replacement 

If you are experiencing with the defective product under the warranty period, please first contact your original distributor/retailer to ensure a rapid replacement and they will cover the cost of sending the faulty product back to them for a replacement or a refund.

 

Option 2. Standard Replacement

If your original distributor/retailer no longer accepts your claim, you are welcome to require a replacement through TP-Link Return Material Authorization (RMA) team by the following steps as below.

Step 1) Contact us through our Technical Support Email support.se@tp-link.com or Hotline +47 334 20990. A representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide you with a unique RMA number.

Step 2) TP-Link Hotline Support team will send an email to explain the RMA process.

Step 3) Produce the effective invoice/receipt to TP-Link Nordic RMA team for approval.

Step 4) Return defective product along with RMA number to TP-Link Nordic RMA team.

Step 5) TP-Link Nordic RMA team will deliver a replacement next two working days of receiving the defective product.

Please note: 

  • Customer contact and product information will be requested in Step 1.
  • The customers are responsible for the one-way shipping fee when sending the defective product(s) to TP-Link Nordic RMA team.
  • TP-Link Nordic is responsible for the one way shipping fee in Step 5.
  • Calls generally cost depending on rate of different carriers and countries. 
  • For Nordic customers, after you send email to us, you will receive our reply in 24 hours.
  • Please note for health and safety reason, we would not accept the customer to drop off the faulty device at office for a replacement. All faulty devices are requested to return by post and we will follow our RMA policy to process the replacement through RMA procedure.

Appendix:

1. The warranty service above is only valid for products sold and used in the TP-Link Nordic. TP-Link Nordic AB is not responsible for International Warranty Service. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-Link Nordic AB.
2. Any warranty service made by the distributor is beyond this warranty policy, TP-Link Nordic AB shall not be held liable. Please obtain documents during purchase in order to be honoured by the distributor.
3. Any direct or indirect damage that prohibited the product to function normally, TP-Link Nordic AB shall only be liable for the duties stipulated by the state law.
4. TP-Link Nordic AB shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
5. TP-Link Nordic AB reserves all rights including interpretation and modification to this warranty policy.