Cannot Find a Kasa device in Tapo App During Setup
37540 If you encounter an issue where you are unable to find a Kasa device in the Tapo app during setup, please refer to the troubleshooting options below.
If you cannot find the device model when adding a new Kasa device:
- Ensure you have selected “Kasa” as the brand when adding the device.
- Attempt to find your Kasa device by typing in its mode via the in-app search function during setup.
If you cannot find existing Kasa devices when linking Kasa and Tapo
- Verify if the Kasa account (TP-Link ID) in use is the same as the one used for Tapo. Kasa devices will be unable to sync with the Tapo App if they're bound with different TP-Link ID.
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