How to verify if it’s the hardware issue of TP-Link smart home

Troubleshooting
Updated 09-24-2019 08:11:26 AM 5319

Before troubleshooting, please refer to the QIG which came with the smart home device to know the status of the LEDs and how to reset the smart home device. Different devices have different LED status and reset methods.

 

Case 1. No LED lit up

1. Reset the smart home device.

2. For the smart plug, try using a different power sockets. For the smart switch, make sure the electric lines are connected correctly or try using a different power sockets. For the smart bulb, try connecting to a different lamp base.

If above tips are not working, it should be a hardware issue of the smart home device, it’s suggested to contact TP-Link support via e-mail to confirm if your device is still under the warranty.

 

Case 2. LED abnormal

1. If the LED has a status that not mentioned on the QIG, or the LED is solid red/amber, please refer to the instruction on the QIG to reset the smart home device.

2. If the LED is normal after reset, following the instruction on the Kasa app to configure the smart home device.

3. If the LED is still abnormal or solid red/amber, it should be a hardware issue of the smart home device, it’s suggested to contact TP-Link support via e-mail to confirm if your device is still under the warranty.

 

Case 3. Can’t turn on/off the connected client

1. Verify that the connected client is not a device with double switches, such as TV, air conditioning and fan.

2. Try using a different client

3. Try using a different power socket

4. Reset the smart home device, then try to turn on/off the connected client with the power button manually, and check if you can turn on/off the connected client.

If you still have the issue, it’s suggested to contact TP-Link support via e-mail to confirm if your device is still under the warranty.

 

Note: When contact TP-Link support, please provide the S/N of the smart home device and the picture of the invoice.

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