What should I do if firmware upgrade of my Deco failed?

Troubleshooting

Updated 10-29-2019 01:10:46 AM

23547

This Article Applies to:

Fail to update main Deco

1. Disconnect the main Deco from modem/router, power off and on both the Deco and modem/router. Then try firmware update on the Deco app again.

2. If problem still exists, please contact TP-Link support and provide main Deco’s MAC address (printed on the bottom), your TP-Link ID, ISP and Speedtest^® result in the Deco app.

Fail to update remote Deco

1. Power off and on the main Deco, put the fail-to-update unit closer to the main Deco and update again.

2. Connect remote Deco directly to the Ethernet port on main Deco. Try update again.

3. Please contact TP-Link support and provide your TP-Link ID.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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What should I do if firmware upgrade of my Deco failed?

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