This Article Applies to:
Deco W3600(2-pack) , Deco X20 , Deco HC4 , Deco X25 , Deco X3600(2-pack) , Tapo L510E(2-pack) , Tapo C310 , HS107 , HS105 KIT , HS103 , Deco X60(3-pack) , HS105 , Deco W6000 , HS220 , HS100 , Deco X3600 , Tapo P100 (2-pack) , Tapo P100 , Tapo P105 , Tapo C200 , Deco S4(2-pack) , HS110 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco P9(2-pack) , Deco X90(1-pack) , Deco X20-DSL , HS100P3 , Deco X20-4G , EP40 , Tapo L510 , Deco S7 , Deco X76 Plus , Deco S4 , Deco X20(2-pack) , Deco X90 , Deco X96 , Deco W6000(2-pack) , Tapo L510B , Deco X90(2-pack) , Tapo L510E , Deco X20(1-pack) , Deco X68(3-pack) , HS110(US) , HS100 KIT , Deco M9 Plus , HS103P3 , Deco W3600 , Deco X68(2-pack) , HS103P4 , Tapo L530B(2-pack) , Deco X68 , HS103P2 , Tapo C110 , Deco X5700 , Deco S4(3-pack) , HS300 , Deco M4(3-pack) , HS110 KIT , Deco M5 , Deco M4 , Deco HX20 , Deco X90(3-pack) , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X25(1-pack) , Deco X3600(3-pack) , Tapo P105(2-pack) , Tapo P100(1-pack) , Deco Voice X20 , Deco X60(2-pack) , Deco X60(1-pack) , Deco X68(1 pack) , Deco 5G , Deco P7(2-pack) , Tapo P110 , Deco S4(1-pack) , Tapo C210 , HS200P3 , HS200 , Tapo L510B(2-pack) , Tapo P100 (4-pack) , Deco X25(3-pack) , HS110P3 , Deco X55 , Tapo L530B , Tapo L530E , Tapo C100 , Deco P7(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , HS210 KIT , Deco X25(2-pack) , Deco S7(2-pack) , HS210 , DecoX5700(2-pack) , Tapo L530E(2-pack) , Deco X60
This issue may be caused by several things, please refer to the following steps to troubleshoot.
Step1. Ensure you have internet access when you sign up for the TP-Link ID.
Step2. Confirm you have entered a valid e-mail address and password. Please do not use special characters such as &, ~, %, space, etc.
Step3. If you can’t receive the activation e-mail when sign up for the TP-Link ID, please refer to the link to troubleshoot.
Step4. If the e-mail address you entered has been registered already, try to log into the Deco app directly. If you forget the password of the TP-Link ID, here is the instruction to create a new password.
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