Why Can’t I Connect My Robot Vacuum to My Wi-Fi Network?
18458 If you are running into trouble connecting your Tapo Robot Vacuum to your home’s Wi-Fi network, there may be various reasons, which we will explore below, as well as their solutions:
Your router’s 2.4GHz Wi-Fi signal may be poor or unstable at the vacuum’s location.
Please make sure the robot vacuum is in an area where your router’s 2.4GHz Wi-Fi signal is sufficiently strong.
Failure to connect the Robot Vacuum to Wi-Fi during setup.
We suggest performing a Wi-Fi reset on the vacuum, then download the latest version of the Kasa app and try again.
The password for your 2.4GHz Wi-Fi network was entered incorrectly.
Please verify, and re-enter the password if need be.
The Tapo Robot Vacuum only supports the 2.4 GHz Wi-Fi frequency band.
Ensure your router’s 2.4GHz Wi-Fi band is enabled and provides signal at the vacuum’s location.
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