What should I do if I fail to configure TP-Link Range Extender?

Troubleshooting
Updated 09-24-2019 08:55:06 AM

There are different methods to set up TP-Link range extender. If you don’t know how to configure it, please refer to installation guide or setup video on our website.

What if you have configured it but it doesn’t work?

This FAQ may help. Please try these suggestions in order.

End-device means computer, laptop, front-device(s) means your modem or main router etc. which the TP-Link router is connected to.

 

Note: There is no RE light on some range extenders. It may have Signal light, or 2.4G/5G light. Please refer to installation guide to check whether the extender is connected to the main network.

Case One

1. Verify the Wi-Fi password of the main router. Log in to the management page of your router if possible, double check the Wi-Fi password.

2. Put the range extender 2-3 meters away from the router. Factory reset it by pushing the reset button for a few seconds. And configure the range extender from scratch.

3. If RE light is finally on but still no internet access, please go through refer to Case Two or Three. If the RE light is still off, turn off and on the range extender and wait two 2 minutes then check if the RE light will be lit.

4. Upgrade the range extender to the latest firmware and reconfigure it. Click here.

5. Make sure the main router doesn’t enable any security settings, like MAC Filtering or Access control. And Authentication Type and Encryption type is Auto on the router.

6. Log into the range extender by using http://tplinkrepeater.net or IP address assigned by the router (find the IP address from the router’s interface). Take picture of the Status page and save system log (Save the log within 3-5 minutes after the range extender reboot).

Case Two

1. Check wireless signal strength of the end-devices. If only one end-device cannot join the Wi-Fi of the range extender, remove the profile of the wireless network and connect it once again. And connect it to your router directly to see if it can connect.

2. If multiple devices cannot connect to the extender SSID, please contact TP-Link support and tell us the error message if any.

Case Three

1. Do not set same SSID for the range extender and router. Otherwise, please reset the range extender and create a separate SSID.

2. Upgrade the range extender to the latest firmware and reconfigure it. Click here.

3. Try multiple end-devices. If only one end-device doesn’t have internet access, check whether the end-device is obtaining IP Address automatically. What if it connects to the main router directly?

4. Connect the same end-device to the main router directly to check its internet connectivity. Check its IP address and Default Gateway when connected to the router and range extender. (click here)

5. Make sure the main router doesn’t enable any security settings, like MAC Filtering or Access control.

6. Log into the range extender by using http://tplinkrepeater.net or IP address assigned by the router (find the IP address from the router’s interface). Take picture of the Status page and save system log (Log taken within 3-5 minutes after the range extender reboot).

Please contact TP-Link support if the steps above do not solve the problem. Let us know the model number of your router and which band you expands, 2.4GHz or 5GHz.