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Privatanwender
SOHO Switches
Keeping your home wired for quality connections
Zubehör
Everything else you need for a connected lifestyle
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Smart-Home
Cloud-Kameras
Keeping an eye on what matters
WLAN-Steckdosen
Smarten up your home devices
WLAN-Glühbirnen
Light for every occasion
WLAN-Repeater+
Extend Wi-Fi and manage with Kasa app
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Businessanwender
Omada-Cloud-SDN
Die smarte Cloud-SDN-Lösung für professionelle Netzwerke
JetStream-Switches
High-Speed wired networking from L3 managed to unmanaged
Pharos Wireless Broadband
Ideal for long range wireless broadband networking
Omada Accessoints
Professional business Wi-Fi with centralized management
SafeStream-Router
Secure VPN and Load Balance gateways to the business
Why are my Deco units or clients showing offline?
Some users may experience an issue that the Deco units/clients are online but appear to be offline in the Deco app. Below are the instructions to troubleshoot.
Q: What’s the phenomenon of the problem?
1) Your app will show one or more Deco units “Disconnected from other Decos”.
2) Some online clients appear on the Offline Devices list.
Q: How to solve the problem?
1) If the Deco units show offline
Firstly, connect your phone to Deco’s Wi-Fi network, ensure Deco has internet access. If not, refer to the link to troubleshoot.
If Deco does have internet access, try to follow one of the steps below to refresh the internet status.
a) Click the Internet icon and then tap on the offline Deco unit. Then tap “Try Again” to refresh the status.
b) Swipe down the app Home page and then release it.
c) Force to close the app and launch the app again.
*Note: It may take several attempts for the app to refresh successfully.
2) If a client shows offline
Please ensure you have not configured a static IP address on the client.
If you are still having issues after trying the above suggestions, we recommend you contact our Customer Support.
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