Search
Search

How to troubleshoot if your computer goes to a blue screen when installing TP-Link wireless adapter

User Application Requirement
Updated 03-12-2015 08:35:30 AM
This Article Applies to: 
 There are many reasons if your computer goes to a blue screen when installing TP-Link wireless adapter. It might be caused by software issue that the TP-Link driver is not compatible with the operating system or there is conflict between the driver and some software/file installed on your computer. It also might be caused by hardware reason, if your computer’s motherboard is incompatible with the TP-Link wireless adapter.
This article applies to typical case of software issue when the TP-Link adapter has conflict with some software/file installed on your computer.
 
The driver which installed automatically by windows OS is not compatible with our TP-Link adapter. In this case, we need delete the incompatible driver file to avoid this issue, please follow steps as below.
 
Step 1: When the computer shows blue screen, it will also provide us some details of the error.
 
 
Step 2: From this tip, the blue screen is related with this driver file---- rtwlanu.sys.
 
Step 3: Unplug the TP-Link adapter, reboot your computer.
 
Step 4: Go to c:\Windows\System32\drivers, Find the driver file “rtwlanu.sys” in the folder and delete it.
 
Step 5: Plug our adapter back into the computer, then, install our official driver for this adapter.

SubscribeTP-Link takes your privacy seriously. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy.

Let's Connect

About Us
Press
Partners
Learning Center
United States / English
Copyright © 2020 TP-Link Technologies Co., Ltd. All rights reserved.