How to troubleshoot when there is no internet connection using the 3G Mobile Wi-Fi router (Case 2)
User Application Requirement
Updated 06-29-2022 01:23:02 AM87324
This Article Applies to:
M5250 , M5360 , M5350
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Note: This article is applied in the following situation: You can connect to the wireless of the 3G Mobile Wi-Fi router, but none of your devices can get internet access.
If the ip address is not 0.0.0.0, then the reason you don’t have internet access may be DNS, unstable 3G network etc. Please refer to the following to do troubleshooting.
If the ip address is 0.0.0.0, please refer to another FAQ:
Solution: make sure that the Sim card is working stably when it’s inserted in your phone at the same place or confirm with your ISP that the Sim is working properly.
2: DNS problem.
Sometimes, the default DNS server inserted will not work due to some unclear reasons.
Solution: go to change DNS: go to ‘advanced’---’DHCP Server’---’basic settings’, change ‘primary DNS’ to ‘8.8.8.8’, change the ‘secondary DNS server’ to ‘192.168.0.1’.-click on ‘save’.
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