Tapo or Kasa Devices Showing Offline After Changing or Resetting the Router

Troubleshooting
Updated 04-23-2024 00:50:36 AM 8084
This Article Applies to: 

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa Apps

If you have a Kasa Smart device that reports a status of “Offline” after making changes to your network settings, changing your ISP or router, or resetting your router, please try the troubleshooting steps below.

Note: Currently, there is no specific setting in the Tapo or Kasa app that accommodates switching the smart device(s) from one network to another; however, you can still achieve this using the following two methods instead.

Step 1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router, just as it was configured on the old one. Then, the device(s) should be able to connect to the new router automatically.

Step 2. If you are unable to change the router’s wireless settings, you can also reset and reconfigure the smart device with the new Wi-Fi network.

Please refer to the Quick Installation Guide for steps on how to reset your smart device. (Both soft reset and hard reset can be used in this case.)

For assistance with smart device reconfiguration, please see the available resources below.

For Tapo:

For Smart Cameras: How to set up the Tapo camera | TP-Link

For Smart Bulbs: How to set up Tapo smart bulb | TP-Link

For Smart Plugs: How to set up Tapo smart plug | TP-Link

For Smart Hubs: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link

For Kasa:

For Smart Cameras: How Do I Setup my Kasa Cam? | TP-Link

For Smart Plugs: How to set up my TP-Link Smart Plug Switch via Kasa

If you need further assistance, please contact TP-Link Customer Support here.

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