What Should I do if I Receive Error Message "We Couldn't Find Your Deco" During Setup?

Updated 09-21-2023 15:31:11 PM 10504

If you receive this error during setup, please unplug any other Deco units from the package, only powering on the Main Deco. Then, please try the following troubleshooting steps:

1. Turn off the mobile/cellular data connection and VPN connection (if applicable) on your smartphone

2. Move the phone closer to the main Deco.

3. Make sure your phone is connected to the correct Deco Wi-Fi network.

4. If you are using an iPhone, please enable Local Network Permission for the Deco App under Settings.


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