Click to skip the navigation bar
Search
Search Menu

Cannot detect or find the wireless signal of Wi-Fi6/Wi-Fi6E/Wi-Fi7 products(Router/Range Extender/Deco)

Troubleshooting
Updated 05-17-2023 06:31:59 AM Number of views for this article681268
This Article Applies to: 

We have started launching our Wi-Fi6/Wi-Fi6E/Wi-Fi7 class wireless products. However, some Intel WLAN adapters with old drivers cannot detect the wireless signal of our routers. We recommend that you upgrade the latest driver for your adapter if you are experiencing the issue.

This is the official download link for Intel wireless adapter:

https://www.intel.com/content/www/us/en/support/articles/000046918/wireless.html

  • Note: Intel AC7265 Family (Rev.C)/AC3160/AC7260 adapters have been End-of-Life (EOL) and drivers are no longer available. We suggest you contact the technical support of Intel or find the driver through a third-party website.
  • If you have any questions about updating the WLAN card, please contact the manufacturer's technical support team for help.

For your reference:

*Note: Intel has listed the driver version that supports 802.11ax Wi-Fi. Please check the driver version of your WLAN adapter:

https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-o/wireless-networking.html

Looking for More

Is this faq useful?

Your feedback helps improve this site.

Recommend Products

Community

TP-Link Community

Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.

Visit the Community >

As explained further in our website Privacy Policy, we allow certain advertising partners to collect information from our website through cookies and similar technologies to deliver ads which are more relevant to you, and assist us with advertising-related analytics (e.g., measuring ad performance, optimizing our ad campaigns). This may be considered "selling" or "sharing"/disclosure of personal data for "targeted advertising" as defined by certain U.S. state laws. To opt out of these activities, press "Opt Out" below. If the toggle below for "Targeted Advertising and 'Sale' Cookies" is to the left, you are already opted out and you can close these preferences.

Please note that your choice will apply only to your current device/browser. You must indicate your choice on each device and browser you use to access our website. If you clear your cookies or your browser is set to do so, you must opt out again.

Your Privacy Choices

As explained further in our website Privacy Policy, we allow certain advertising partners to collect information from our website through cookies and similar technologies to deliver ads which are more relevant to you, and assist us with advertising-related analytics (e.g., measuring ad performance, optimizing our ad campaigns). This may be considered "selling" or "sharing"/disclosure of personal data for "targeted advertising" as defined by certain U.S. state laws. To opt out of these activities, press "Opt Out" below. If the toggle below for "Targeted Advertising and 'Sale' Cookies" is to the left, you are already opted out and you can close these preferences.

Please note that your choice will apply only to your current device/browser. You must indicate your choice on each device and browser you use to access our website. If you clear your cookies or your browser is set to do so, you must opt out again.

These cookies are necessary for the website to function and cannot be switched off.

These cookies allow targeted ads or the "sale" of personal data (toggle to the left to opt out).

Analytics cookies enable us to analyze your activities on our and other websites in order to improve and adapt the functionality of our website and our ad campaigns.

Advertising cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.

Welcome to Our Website! If you stay on our site, we and our third-party partners use cookies, pixels, and other tracking technologies to better understand how you use our site, provide and improve our services, and personalize your experience and ads based on your interests. Learn more in your privacy choices.