What should I do if I can’t log into web-based interface of my TP-Link device?

Updated 10-11-2019 03:07:45 AM

For most TP-Link product, web-based interface is the only way to configure the product. Chances are that you cannot log in its interface at the initial setup or after the configuration even though you can access internet.


Step 1

Refer to QIG to check physical connection between your end-device and the TP-Link if you are using Ethernet connection to visit the interface of TP-Link. If the LAN/Ethernet LED is not lit with Ethernet cable from end-device plugged in the TP-Link, try different Ethernet ports and cables.

Step 2

Log in to the Web-based Interface through default domain name or default IP Address which can be found on the installation guide. Make sure you type domain name or IP address in the address bar instead of search bar.

If you can access TP-Link login address correctly using the domain name or IP address, but fail to login using login username and password. Default username and password are both admin in lower case. However, if the default credential cannot work, reset TP-Link device into default settings by pressing reset button for 10s if you have forgotten customized username and password.

Step 3

Restart the TP-Link device. A simple restart by pushing the power off and on button will not bring any harm.

Note: If there is no internet at all, or if you don’t mind losing all your configuration, please reset the device. Usually there is a reset button/hole on the TP-Link device, push it for a few seconds can factory reset it.

Step 4

Simplify network topology by connecting only one end-device to the TP-Link device. DO NOT connect any other devices like modem or server because those may have impact on the running of web-based management server of the TP-Link or your end-device.

If it’s a wireless router, disconnect the modem from the router; if it’s a range extender, connect one end-device to it via wireless.

If problem still exists,

a. Try different web browsers and end-devices. If you only has one end-device, like a computer, attempt to restart the computer or clear DNS cache on the computer (click here).

b. Check IP address and Default Gateway obtained on the end-device (click here). Please write them down. Use the default gateway address to log in if you have changed the IP address of the TP-Link device.

c. Disable firewall or anti-virus software.

Step 5

Please contact TP-Link support and provide the IP address and Default Gateway that you’ve found.

Note: End-device means laptops, smart phones, etc.


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