What should I do if I cannot make my Kasa device work with Alexa or Google Home?

Troubleshooting
Updated 09-07-2021 11:37:41 AM 8944

We suggest you use the latest Alexa App or Google Home App.

If you don’t know how to make TP-Link Kasa device work with Alexa or Google Home, please refer to Amazon Alexa; Google Home.

This FAQ will tell you what to do if you encounter one of the following issues.

Case 1 Unable to authorize TP-Link

https:  1.jpg

Step 1

Make sure you type in the correct Kasa account and password.

Step 2

Echo/Google Home should be connected to internet.

Step 3

Click the button 4.png at the top right and open it with other web browser to authorize (for Alexa only).

Step 4

Please contact TP-Link support with your Kasa account, Alexa/Google Home version and screenshot if it shows any error.

 

Case 2 Cannot discover device

2.jpg

Step 1

Remote control must be enabled on Kasa app (click here).

Step 2

Change device name on Kasa app. Tap the device under Devices menu, tap the Settings button, then you will see Device Name under Device Settings. After that, try again with Alexa/Google Home.

Step 3

Disable then enable Kasa skill.

Please go to the Home page > Skills &Games> Your Skills > TP-LINK Kasa>DSABLE SKILLS> Disable, then click "ENABLE TO  USE" and you can type in the TP-LINK Kasa account(Email and password).

 

Step 4

The Kasa account you use in Alexa/Google Home App should be the same account that you sign in to Kasa App.

Step 5

Please contact TP-Link support with your Kasa account and tell us your Alexa/Google Home App version, Kasa App version, Phone OS and version, and a screenshot if it shows any error.

 

Case 3 Cannot use voice command to control device

Step 1

Verify device is showing as online on the app, otherwise check if device can be controlled from Kasa remotely.

Step 2

Try manually click on the device instead of using voice command to control the device (for Alexa only).

Step 3

Check if Alexa app is using user account. Households account cannot manage the device. Ask Alexa to switch account, “Alexa, switch account.” (for Alexa only)

 

Step 4

Change a simple device name for Kasa Device  e.g. tplink plug,kasa light. Tap the device under the Devices menu, tap the Settings button, then you will see Device Name under Device Settings. After that, try again with Alexa/Google Home.

Step 5

Disable then enable Kasa skill.

Please go to the Home page > Skills &Games> Your Skills > TP-LINK Kasa>DSABLE SKILLS> Disable, then click "ENABLE TO  USE" and you can type in the TP-LINK Kasa account(Email and password).

Step 6

Please contact TP-Link support with your Kasa account and tell us your Alexa/Google Home App version, Kasa App version, Phone OS and version, and a screenshot if it shows any error.

 

Case 4. No new device found

If a "No new devices found" message appears in the Alexa app, your device may have connected automatically. You can check to see if your device is already connected in the Alexa app under Devices + 1.

 

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