Customer Data Privacy for Smart Home

Q&A of functional explanation or specification parameters
Updated 05-31-2018 02:34:41 AM
This Article Applies to: 

General

1. How do I delete my account?

You will need to contact our customer support team and provide your account email ID. It may take up to 2 weeks to process your request. You can find your local TP-Link customer service info from link below: https://www.tp-link.com/support-contact.html

Once completed you will receive a deletion acknowledgement email. Please note that once the account is deleted, the operation of your TP-Link device(s) associated with this account will be impacted.

 

2. How do I find out what personal data you have on me?

You will need to contact our customer support team and provide your account email ID. We will deliver your personal data electronically and notify you by email. It may take up to 2 weeks to process your request. You can find your local TP-Link customer service info from link below: https://www.tp-link.com/support-contact.html

Please note that if you delete your account, all your personal data will be erased and cannot be retrieved by anyone.

 

3. Can you tell me why your date the GDPR is a month later than other manufactures?

Given that some of our customers are not frequently using their Kasa app or checking their email, we are giving them sufficient time (2 months) to review and consent to our updated terms. Also, per our current terms, we are required to give our existing customers prior notice before changing our Terms of Use.

 

Kasa Products

1. How do I update my app?

Android users, go to Google Play Store to update to the latest version of Kasa Smart app.

iOS users, go to iOS app store to download the latest version of Kasa Smart app.

Note that you do not need to uninstall your current Kasa app before updating to the new app.

 

2. I have updated my Kasa app, but I do not know how to consent to your new Terms.

Here are a few tips to help troubleshoot if you are not able to receive consent popup with the latest app from the store:
 

  • Is your Kasa app up to date?  

Open the hamburger menu on the upper left corner of the app and select About.  

  • Is your app version 2.1.2 or above? 

If not, please update Kasa app from the App/Play store.

  • Are you logged in to your account?  

Open the hamburger menu on the upper left corner of the app.  It will show you are either guest or logged in with your email account.

  • Is your account email verified?

Open the hamburger menu on the upper left corner of the app.  Under your email will show “Unverified Account”. Please click on it to resend email and follow the email instruction from your email account.

  • Does your phone running Kasa have Internet access?  

Please enable the Internet because the Terms of Use and Privacy Policy are hosted online.

  • Are you located in Russia?  

Our Terms of Use and Privacy Policy service are likely impacted by the Russia Internet ban. 

  • Have you tried restarting the app?  

For Android users, continuously clicking back button will help you exit the app.  For iOS users, double click the Home button and swipe Kasa app up to exit.  Select the Kasa app again to start.

 

If none of the above steps work, as a last resort, you can email your consent from your Kasa account email to privacy.tpra@tp-link.com

 

NC Camera products using tpCamera app

1. Why is my personal data going to third parties?

The original version of the Privacy Policy was crafted to cover multiple TP-Link camera product lines, some of which support third-party services such as Amazon Alexa, Google Chromecast streaming. In order to avoid confusion, we have updated our Privacy Policy <https://www.tplinkcloud.com/PrivacyPolicy.php> to be more specific for NC model cameras.

 

Your NC model camera using tpCamera app does not support any third-party services or cloud storage. Your video data can only be stored locally on your camera’s SD card and is not accessible by us or any third-party.

 

To view the Kasa Privacy policy click here