Notice of Fraudulent and non-TP-Link Affiliated Websites
TP-Link is aware of the existence of fraudulent and non-affiliated websites. These sites are claiming to be, or work for, TP-Link. Please beware TP-Link does not affiliate or endorse any of these websites. Please use the following to tell if you are working with TP-Link:
- Remote Access to your computer
TP-Link provides phone, chat and email support. During typical troubleshooting we will not ask you to provide remote access to your personal or network equipment.
*Note: SMB support does provide limited remote access in some cases
- Charge for our technical support
TP-Link does not charge for our support services. At no time should an agent ever ask for a payment for support or services. Our RMA process does require a credit card for return purposes, but no TP-Link agent will have access to this number at any time.
- Device access
All of our products with a user interface, have a device access website printed on the bottom label. This site is not a public website and can only be accessed by the customer on their local network. If you get results on a web search for this printed site, they are not TP-Link.
- Official Website
TP-Link’s official website is TP-Link.com/us.
- Support Contact phone number
The official contact number for TP-Link Support is 866-225-8139
Finally, if you ever have any concerns about who you are working with, we recommend you stop and contact us to verify.
If you need further assistance contact TP-Link Customer Support
Is this faq useful?
Your feedback helps improve this site.
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.