How to Enable Two-Factor Authentication (2FA) in the Deco app

User Application Requirement
Updated 05-06-2024 17:30:23 PM 5055
This Article Applies to: 

*Note:  This feature is currently being tested and will be rolled out gradually to all users as testing is completed.  

Two-Factor Authentication (2FA), which TP-Link just added to the Deco app, offers a number of benefits over conventional login techniques. This feature greatly enhances the overall security of user accounts by adding a layer of protection to reduce the possibility of password breaches.

Here is the setup process

1. Launch the Deco app and sign in using your TP-Link account. The 2FA prompt will automatically appear if you are signing in for the first time.

2. Tap "Turn on Two-Step Verification."

If you prefer not to activate 2FA at this time, you can select "Maybe Later".

NOTE: The 2FA prompt will only appear automatically once.

If you would prefer to activate 2FA later, please navigate to the sidebar settings in the upper left corner, then select "View Account" → "Login Security."

3. Input your TP-Link account ID and password, then tap "Confirm."

4. A verification code will be sent to your email. Enter this code and tap "Turn On."

If you did not receive the verification code, please tap “Resend Code”.

5. Select the trusted devices from the current login list. With Two-Factor Authentication enabled, both a password and verification code will be required for logins from unrecognized devices.

6. Once you've designated your trusted devices, you will be provided two methods for receiving codes. By default, codes are sent as notifications through the Deco app.

However, if you're unable to receive the code via the Deco app notification, you have the alternative option to receive verification codes via email instead. Please tap “Didn’t receive a code?”, then tap “Send Code” to receive the code via email.

7. If you want to remove trusted Devices, please navigate to “Login Security” → ”Trusted Devices”, you will find a list of all trusted devices. Tap the “X” next to the device you want to remove, then tap “Remove” to remove the device from your Trusted Devices list.

8. To review the devices signed in to your TP-Link Account, please navigate to “Login Security” → ” "Login Activity”. Here, you can view the login location and time of each device. If you find an unfamiliar device in the list, please change the password of the TP-Link account.

Common questions

Q1. How to turn off Two-Factor Authentication in Deco app

Please navigate to the sidebar settings in the upper-left corner, then select "View Account" → "Login Security", turn off “Two-Step Verification”, input the password of your TP-Link account and the code received via email.

Q2. What should I do if I didn’t receive the code via the Deco app?

1. Ensure you’ve allowed Notifications on the Deco app to receive codes promptly.

2. Tap “Resend Code” to request a new code.

3. If you are still unable to receive the code via the Deco app, you can request one be sent to your Email address. Please tap “Didn’t receive a code?”, then tap “Send Code” to receive the code via email.

Q3. What should I do if I don’t receive the code via email?

Please refer to this link: https://www.tp-link.com/support/faq/1127/

If this solution doesn’t solve your issue, please contact TP-Link support for further assistance.

 

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