What Should I do If My Device is Connected to the Deco’s Wi-Fi but Has No Internet Access?

Troubleshooting
Updated 07-12-2023 19:52:52 PM 7736

If you connect your client device, like a phone, computer, game system, etc. to your Deco’s wireless network and it connects to the network, but your device says “No internet” follow the steps in this FAQ to see the steps you can take to try and resolve this concern.

 

1. Use the Deco app to identify which node your device is linked to and move the device closer to that node.

 

2. Turn off your device's Wi-Fi, wait about 30 seconds, and turn it back on.

 

3. Turn off your device and then turn it back on.

 

4. Disable Fast Roaming and/or Beamforming on the Deco. Using the App, Tap “More”, then tap “Advanced”. Find the features and disable them.

 

5. Change the DNS Servers on the Deco’s WAN/Internet settings to a public DNS like Google’s 8.8.8.8/8.8.4.4

Instructions on how to change your DNS server can be found in this FAQ

 

6. Contact TP-Link Support

 

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