HomeKit setup troubleshooting

Troubleshooting
Updated 08-19-2022 01:35:26 AM 4463
This Article Applies to: 

If you failed to set up the HomeKit, please try the following troubleshooting.

1. Error Code "Accessory Not Found."


If you get this error message, please try the following:

    • Restart your iPhone/iPad to clear the cache of the Home app.
    • Follow the user manual to reset your smart device.
    • Restart your smart device and try again.

2. Error Code "Unable to Add Accessory"

2.1 Connect to a 2.4GHz WLAN network and try again.

If you get this error message, please try the following:

    • Connect your iPhone/iPad to 2.4 GHz Wi-Fi network to add your smart device. If the problem persists, please temporarily turn off the router's 5 GHz Wi-Fi until your smart device is successfully added.
    • Make sure VPN/DSN services are disabled on your iPhone/iPad.

2.2 Security check failed... / To add this acccessory to your home...

If you get such error messages, please try the following:

    • Log in to your router's interface to check the Wireless Security. If WPA3-ONLY is applied, please set the encryption method to Auto or WPA2/WPA3.
    • Follow the user manual to reset your smart device.
    • Restart your smart device and try again.

2.3 The setup code is incorrect.

If you get this error message, please try the following:

    • Make sure you have entered the correct 8-digit code printed on your smart device.
    • Follow the user manual to reset your smart device.
    • Restart your smart device and try again.

2.4 Operation timed out.

If you get this error message, please try the following:

    • Make sure your smart device is powered on.
    • Restart your iPhone/iPad to clear the cache of the Home app.
    • Restart your smart device and try again.
    • Log in to your router's interface to check the Wireless Security. If WPA3-ONLY is selected, please set the encryption method to Auto or WPA2/WPA3.
    • Log in to your router's interface to check if you had configured Blacklist or Firewall settings on your router, which might block your smart device.
    • Log in to your router's interface to check if you had configured MAC Filtering or Access Control functions on your router, which might block your smart device.

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