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TP-Link understands your time is valuable and waiting for an agent to address your concern can daunting at times, so to help we also provide helpful FAQs , Videos and a Community Forum that can help you solve most concerns without ever having to pick up a phone, join a chat or send an email.
Note: Email service is intended for non-urgent inquiries with a typical response time of 1 business day. Historically during the holiday season, the volume of emails dramatically increases, and the average response time can sometimes double to 2 business days. If your concern or inquiry is of an urgent nature please consider using our Live Chat service instead.
- For Hong Kong, China Users
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- Technical Support Phone:
- (852) 3614-0210
- Technical Support E-mail:
- support.hk@tp-link.com
- Service Time:
- Monday -Friday, 9:00 am-12 pm &1:30 pm -5:00 pm
Saturday, 9:00 am -12:00 pm
Sunday & Public Holidays, Closed
Live Chat Agent Service Time: 9AM-5PM, Monday-Saturday (Mandarin Chinese & English)
Closed on Sunday & Public Holidays
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Note: Email service is intended for non-urgent inquiries with a typical response time of 1 business day. Historically during the holiday season, the volume of emails dramatically increases, and the average response time can sometimes double to 2 business days. If your concern or inquiry is of an urgent nature please consider using our Live Chat service instead.