Careers at TP-Link

About the Job
You will be working in a small technical team. This role plays a vital role in liaising between various customers and the company.
The primary responsibility for this role is to support 1st line customer service by answer inquiries and questions from customers. The intention is to project the company's image professionally through telephone interaction and professional manner. The engineer also deals with customer complaints and proposes appropriate solutions. Besides, the person also needs to do product testing to make sure that new products will be localized.  
 
Duties and Responsibilities 
•    Answering inbound calls and assisting customers who have particular inquiries or questions;
•    Building the interest of customers in the products and services offered by the company;
•    Checking online products reviews from website including social networking;
•    Documenting details of comments, inquiries, complaints, and actions taken; 
•    Directing unresolved issues and requests to the appropriate designated resource;
•    Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls;
•    Providing individualized customer service at high-standard professional level;
•    summarizing from Customers’ requests and ideas to head office;
•    Testing Beta Products e.g. Wireless and Cable/Modem/3G Routers, Switches etc.
•    Product testing for localizing new products test;
•    Providing technical support to Sales and Marketing department;
•    Other tasks assigned by manager.

Skills and Qualifications 
•    Bachelor's degree or above in Computing Networking/Engineering/Science ；
•    Good understanding of Networking Fundamentals e.g LAN/WAN;
•    Good understanding of the OSI Model;
•    Good understanding of Wireless Standards e.g.  IEEE 802.11 a/b/g/n/ac;
•    Previous technical customer service experience is ideal but not essential;
•    Able to juggle multiple projects simultaneously;
•    Ability to cope with difficult customer situations & handle diverse people;
•    Analyse customer's problems properly and provide logical solutions & being resourceful and attention to detail;
•    Take initiative to learn updated products, technology and technical market environment;
•    Good telephone manner;
•    Fluent in English, both written and verbal.
 
Why Join TP-LINK? 
TP-LINK is always on the lookout for passionate individuals, who are enthusiastic about their work and willing to progress the career within the company. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers great working environment, competitive salary, paid vacations, sick leave, overtime pay, and company bonus. Send us your CV if you feel you have the qualifications to meet the challenge of joining the world's #1 market share Wireless LAN Company.
Please send your resume to hr.uk@tp-link.com.
 

TP-LINK UK LTD is seeking to recruit a Partner Account Manager to help deliver the company’s growth targets. As market leaders in the consumer and SMB networking space TP-LINK UK LTD is looking for a driven, dynamic and ambitious professional to further enhance our sales team. This opportunity will allow the successful candidate to make a significant impact and truly play a part in the development and success of the UK business moving forwards.
The individual must have a solid background in networking, account management and field sales experience, and will be working on the partner program, help developing the SMB business alongside with the team.

 Key Responsibilities:
•    Ability to build and leverage distribution relationships to identify new VAR and SMB opportunities
•    Development of new and existing partners through business planning, regular customer contact and creative initiatives.
•    Effectively communicate account progress to the TP-LINK management team through weekly reporting and meeting.
•    Work within a team environment and offer support to other areas of the business when required, occasional tradeshow cover and training weekends.
•    Further development of the TP-LINK partner program through new initiatives, driving distribution & channel engagement, further enhancing the program benefits and customer value proposition.
•    Segmentation and development of key partners using sound judgment and effective time management to develop Tier 1 customers to drive volume opportunities. Also ensuring the unmanaged reseller base are being managed effectively through mass marketing and partner program activity.
 
Desired Skills and Experience
•    Full UK driving license with a view to regularly visit customers across the UK, occasional overnight stop-overs.
•    Customer facing skills with the ability to present, train and build business plans with key customers
•    Ability to work in a team environment but also as an individual contributor, someone with self motivation and a desire to deliver results.
•    5+ Years of IT and/or Computer Network and/or Storage Sales. Experience with Networking products & work experience at vender preferred.
 
TP-LINK is always on the lookout for energetic individuals, who are enthusiastic about their work and willing to learn. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers great working environment, competitive salary and company bonus. Send us your CV if you feel you have the qualifications to meet the challenge of joining the world's #1 market share Wireless LAN Company. Please send your resume to hr.uk@tp-link.com.
 

We are looking for a Sales Development Representative reporting to B2B Strategy & Sales Manager to service and develop the sales business. You will be part of B2B team to assess the sales functions, objectives and requirements of the organisation; determines the appropriate method of data collection and research methodology, analyses and interprets information gained and formulates and implements recommendations and solutions. You need to be a quick learner and has strong communication skills and an ability to showcase our offerings in a compelling way.

Responsibilities
•    Understanding with customers’ need and identifying sales opportunities;
•    Managing and maintaining a pipeline of interested prospects and engaging sales manager in next steps;
•    Identify best practices for refining the company’s lead-generation playbook
•    Utilizing cold calls, email and LinkedIn to generate new sales opportunities;
•    Identifying the needs of prospects, and suggest appropriate products or services;
•    Collect information about competing products and services.
•    Building long-term, trusting relationships with prospects to qualify leads as sales opportunities;
•    Proactively seeking new business opportunities in the market;
•    Setting up meetings or calls between (prospective) customers and sales manager;
•    Follow-up with potential customers who were interested but did not buy;
•    Accomplishes assigned sales goals 
•    Report to sales manager with weekly, monthly, and quarterly results.

Required skills and qualifications
•    One or two years of experience as a sales development representative, with a track record of achieving sales quotas
•    Strong communication skills via phone and email;
•    Proven, creative problem-solving approach and strong analytical skills;
•    Strong desire and ability to move up within a sales organization;
•    Bachelor’s degree (or equivalent) ;
•    Proficiency with Salesforce or other CRM software
•    Proficiency with MS-Outlook, MS-Teams, MS-Office

About TP-LINK
We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers great working environment, competitive salary and company bonus. Send us your CV if you feel you have the qualifications to meet the challenge of joining the world's #1 market share Wireless LAN Company. Please send your resume to hr.uk@tp-link.com. 
 

TP-LINK UK LTD is seeking to recruit a Business Development Manager who will focus on the Hospitality sector to join our UK sales team. As market leaders in the consumer and SMB networking space TP-LINK UK LTD is looking for a driven, dynamic and ambitious professional to further enhance the sales team and bring new opportunities to the business. This individual must have a solid background in developing Hospitality accounts in the IT industry and have a proven track record of success. Prospecting, pitching and maximizing TP-LINK solution sales whilst building long term trusted relationships.

Key job role and responsibilities:

• To drive TP-LINK business within the Hospitality sector utilising existing customer relationships, internal resource, and channel experience. This will require detailed planning, competitive analysis, customer education, forecasting and execution of comprehensive sales and marketing plans.
• Understanding of how the IT Procurement process works and key Distributors/Resellers servicing this industry. Key Hospitality sectors include Hotels, Restaurants, Coffee shops, Bars/Pubs, Holiday Parks, Travel & Tourism etc
• Working relationships with major Hospitality Groups and end users (Hotel chains, Restaurant Chains, Coffee shop and Pub chains).
• Primarily focusing on TP-LINK SMB/Enterprise solutions, including how to build effective customer solutions and cross sell from competitive brands. The ability to competently train customer sales staff on TP-LINK networking solutions
• Build cross-functional relationships with all levels of management including Directors, Sales staff, marketing, purchasing, finance and technical within each organisation to build a comprehensive network of key contacts.
• Manage the end-to-end sales process from concept to execution within each customer and closely manage the ROI and company expenditure in the best interest of the business.
• Effectively communicate account progress and pipeline of opportunities to the TP-LINK management team through weekly reporting and regular meetings
• Work effectively within a team environment and offer support to other areas of the business when required, occasional tradeshow cover and training activities.

Desired Skills and Experience

• Full UK driving license with a view to visit customers across the whole of the UK depending on office locations, this may entail occasional overnight stop-overs.
• Strong customer facing skills with competence in training, presentations and professional business planning.
• 5+ Years of IT product sales. A good track record of working for or with Hospitality focused resellers and end users, ideally still working in this space. 
• Highly motivated, well organized, detail-oriented, creative, and innovative, and possess good time management skills. Project management experience will be desirable. 
• Be able to multi-task, do market research and analyse results effectively, prioritize and influence stakeholders, understand the target market and its dynamics in detail.
• Team player with the ability to work closely with all areas of the TP-LINK business and cope well under the pressure of tight deadlines on numerous projects. 

TP-LINK is always on the lookout for energetic individuals, who are enthusiastic about their work and willing to learn. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers a great working environment, competitive salary and company bonus, if you have what it takes to join the world's #1 market share Wireless LAN Company then please send your resume to hr.uk@tp-link.com.

TP-LINK UK LTD is seeking to recruit a Business Development Manager to help deliver the company’s growth targets in the B2B space in Ireland. As market leaders in the consumer and SMB networking space TP-LINK UK LTD is looking for a driven, dynamic and ambitious professional to further enhance the sales team and bring new sales opportunities to the business. This will allow the successful candidate to make a significant impact and truly play a part in the development and success of the UK business moving forwards.

The individual must have a solid background in business development, networking solutions, key account management and field sales experience, they will work within the TP-LINK B2B team and have good knowledge of the VAR and Distribution channel.

Key job role and responsibilities:

• To drive new business in the B2B space with particular emphasis on growing the TP-LINK Business Wireless, Managed Switch and CCTV solutions. Primary B2B account types include VAR, MSP, System Integrators, Public Sector, Network Installers and CCTV Installers.
• Develop on-going sales, training and marketing plans for all key accounts with clear ROI and detailed planning. Work closely with the TP-LINK technical support and marketing team to help shape the messaging and key customer content.
• Design and implement a strategy to develop the new B2B business across Ireland, this will require a good understanding of this market and ideally working relationships you can leverage.
• Work closely with product management to help on-going product development of the TP-LINK B2B product portfolio by collecting the sufficient feedback. Provide comprehensive market analysis and idea’s on how to further enhance our product and service offering.
• The ability to build and leverage distribution relationships to identify new B2B opportunities.
• Effectively communicate account progress and pipeline of opportunities to the TP-LINK management team through weekly reporting and regular meetings.
• Work within a team environment and offer support to other areas of the business when required, occasional tradeshow cover and training activities.
• Segmentation and development of key partners using sound judgment and effective time management to develop Tier one customers, including the utilisation of the TP-LINK unmanaged account base to identify new development opportunities.
   

Desired Skills and Experience

• Full Irish driving license with a view to visit customers across the whole of the Ireland depending on office locations, this may entail occasional overnight stop-overs.
• Strong customer facing skills with competence in training, presentations and professional business planning.
• Ability to work in a team environment but also as an individual contributor, someone with self motivation and a desire to deliver results.
• Minimum 5 years working experience within a Networking vendor, Distributor or Systems Integrator in a sales or pre-sales capacity
• A basic understanding of Business Wireless, Managed Switch networking and CCTV solutions.
• Rack record of building new business in the B2B space and key account management skills

TP-LINK is always on the lookout for energetic individuals, who are enthusiastic about their work and willing to learn. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers a great working environment, competitive salary and company bonus, if you have what it takes to join the world's #1 market share Wireless LAN Company then please send your resume to hr.uk@tp-link.com.

About the job

We are looking for Business Assistant in our operation team. You will work with sales colleagues to assess the sales functions, objectives and help to managing existing customer relationship, and with additional responsibilities added as our clients continue to expand.

Key Responsibilities:

• Assist with the management of the distribution network;
• Handle all customer enquiries and queries, ensuring timely and accurate response and provide customer service;
• Co-ordinate administration for the new customers ;
• Liaison with HQ in China by following up their requirements and providing sales reports on regular basis;
• Maintaining product data and pricing;
• Organizing stock for listing sales, packaging and disposal where necessary;
• Identify problems concerned with business strategy policy, organization, procedures, methods and markets with solutions.

Desired Skills & Experience:

• At least Bachelor degree in any disciplinary;
• Preferable related working experience;
• Ability to work cross-culturally and adapt to different working practices and principles;
• Ability to understand the needs of business to business environment; 
• Ability to liaise closely with partners and other departments and cope well under the pressure of tight deadlines on numerous projects;
• Project management and organizational skills;
• Business and market analysis skills, have good sense of numbers;
• Excellent knowledge of Microsoft Office products is essential;
• Excellent communication skills, both written and verbal.

About TP-LINK

TP-LINK is always on the lookout for energetic individuals, who are enthusiastic about their work and willing to learn. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers great working environment, competitive salary and company bonus. Send us your CV if you feel you have the qualifications to meet the challenge of joining the world's #1 market share Wireless LAN Company. Please send your resume to hr.uk@tp-link.com.