Careers at TP-Link

About the Job

You will be working in a small technical team. This role plays a vital role in liaising between various customers and the company.

The primary responsibility for this role is to support 1st line customer service by answer inquiries and questions from customers. The intention is to project the company's image professionally through telephone interaction and professional manner. The engineer also deals with customer complaints and proposes appropriate solutions. Besides, the person also needs to do product testing to make sure that new products will be localized.

Duties and Responsibilities 

• Answering inbound calls and assisting customers who have particular inquiries or questions;
• Building the interest of customers in the products and services offered by the company;
• Checking online products reviews from website including social networking;
• Documenting details of comments, inquiries, complaints, and actions taken;
• Directing unresolved issues and requests to the appropriate designated resource;
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls;
• Providing individualized customer service at high-standard professional level;
• summarizing from Customers’ requests and ideas to head office;
• Testing Beta Products e.g. Wireless and Cable/Modem/3G Routers, Switches etc.
• Product testing for localizing new products test;
• Providing technical support to Sales and Marketing department;
• Other tasks assigned by manager.

Skills and Qualifications 

• Bachelor's degree or above in Computing Networking/Engineering/Science ；
• Good understanding of Networking Fundamentals e.g LAN/WAN;
• Good understanding of the OSI Model;
• Good understanding of Wireless Standards e.g.  IEEE 802.11 a/b/g/n/ac;
• Previous technical customer service experience is ideal but not essential;
• Able to juggle multiple projects simultaneously;
• Ability to cope with difficult customer situations & handle diverse people;
• Analyse customer's problems properly and provide logical solutions & being resourceful and attention to detail;
• Take initiative to learn updated products, technology and technical market environment;
• Good telephone manner;
• Fluent in English, both written and verbal.

Why Join TP-Link UK? 
TP-LINK is always on the lookout for passionate individuals, who are enthusiastic about their work and willing to progress the career within the company. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers great working environment, competitive salary, paid vacations, sick leave, overtime pay, and company bonus. Send us your CV if you feel you have the qualifications to meet the challenge of joining the world's #1 market share Wireless LAN Company.

Please send your resume to hr.uk@tp-link.com

TP-LINK UK LTD is seeking to recruit a Business Development Manager to help deliver the company’s growth targets in the B2B space. As market leaders in the consumer and SMB networking space TP-LINK UK LTD is looking for a driven, dynamic and ambitious professional to further enhance the sales team and bring new sales opportunities to the business. This will allow the successful candidate to make a significant impact and truly play a part in the development and success of the UK business moving forwards.

The individual must have a solid background in business development, networking solutions, key account management and field sales experience, they will work within the TP-LINK B2B team and have good knowledge of the VAR and Distribution channel.

Key Responsibilities:

• To drive brand new business within the B2B space using existing customer relationships and channel contacts (primary channels include VAR, VAD, System Integrators, Public Sector, Hospitality, Network Installers etc)
• Further development of existing TP-LINK managed account base with particular focus on the SMB range of networking products
• The ability to build and leverage distribution relationships to identify new reseller and B2B opportunities (Distributors include Exertis, Tech Data, Spire, CMS, Nimans)
• Effectively communicate account progress and pipeline of opportunities to the TP-LINK management team through weekly reporting and regular meetings
• Work within a team environment and offer support to other areas of the business when required, occasional tradeshow cover and training activities
• Further development of the TP-LINK partner program through new initiatives, driving distribution sales, VAR customers and general channel engagement, further enhancing the program benefits and customer value proposition
• Segmentation and development of key partners using sound judgment and effective time management to develop Tier one customers, including the utilisation of the TP-LINK unmanaged account base to identify new development opportunities.

Essential Skills & Experience:

• Full UK driving license with a view to visit customers across the whole of the UK depending on office locations, this may entail occasional overnight stop-overs.
• Strong customer facing skills with competence in training, presentations and professional business planning.
• Ability to work in a team environment but also as an individual contributor, someone with self motivation and a desire to deliver results.
• 5+ Years of IT and/or Computer Network sales. Networking vendor experience preferred but not essential, also Distribution and Reseller experience is important. 
• Track record of building new business in the B2B space and key account management skills.

TP-LINK is always on the lookout for energetic individuals, who are enthusiastic about their work and willing to learn. We are a global company that values diversity and thrives on entrepreneurial values. Since the inaugural of the UK office (TP-LINK UK Ltd), the company has established remarkable growth and has been keen at sharing back with its employees. TP-LINK offers great working environment, competitive salary and company bonus. Send us your CV if you feel you have the qualifications to meet the challenge of joining the world's #1 market share Wireless LAN Company. Please send your resume to hr.uk@tp-link.com