Why cannot I turn on the always-on mode on Tapo doorbell?

If you have hardwired your doorbell to your home circuit, you can choose whether to enable Always-On Mode, which supports 24/7 Recording. When Always-On Mode is enabled, your doorbell will actively monitor and capture video at all times, regardless of PIR detection. Recording performance will also be adjusted to the highest level for better detection.

Note: A jumper wire must be installed to enable the always-on mode for 24/7 recording.

However, occasionally, some abnormal conditions may prevent the mode from being enabled, or the mode may become unstable after being enabled.

Here are some inspection and troubleshooting steps.

Step 1: Please verify the transformer specifications and installation, as well as whether the lines are correctly connected. The doorbell must be wired (not battery-powered) and supplied by an 8-24V AC, 10VA minimum transformer.

Step 2: Please refer to the installation guide on the official website to verify that your doorbell is correctly wired into the circuit.

Step 3: Ensure the circuit is not damaged and that there is no poor contact at the connection point.

Step 4: If there's a traditional chime in the line, bypass it with a jumper.

Step 5: Ensure there are no other loads on the line. No other devices should be connected in parallel to the transformer line connected to the doorbell. If there are other loads, remove them and try again.

Please contact TP-Link technical support with the following information if the issue persists.

• Basic information: TP-Link ID, doorbell MAC address.
• Hardwiring information: Transformer brand, model, and specifications, photos of the wiring, or a circuit diagram.
• Device logs: Please enable "Diagnostic Mode" in the app and reproduce the issue. Please refer to How to get the log of Tapo Camera.
• Troubleshooting steps performed: Briefly describe the troubleshooting steps performed and the results.
• Measurement data (if available): Open-circuit voltage without the doorbell connected, and load voltage with the doorbell connected, current, or power values with the doorbell connected.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.