Service Status Update
Today, Amazon Web Services (AWS) experienced a significant outage in the US affecting many companies and services. While TP-Link is working diligently to minimize the impact of this outage on our customers, we want to share the latest information available, so you know what to expect. The situation is fluid, so your individual experience may differ from these general impacts we are aware of.
We appreciate your support and patience and will continue to update you as the situation progresses.
Tapo and Kasa
Devices may have unstable or intermittent functionality
Local operations:
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Cameras and video doorbells with SD cards installed will continue to record, though recordings will not be uploaded to the cloud.
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Basic manual operations of door locks, video doorbells, robot vacuums, lights, plugs, switches, and sensors should be as normal.
Cloud capabilities:
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Recordings from cameras and video doorbells without local storage installed may not be captured.
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There may be issues with remote operation, changing settings, automation/smart actions, notifications, device onboarding, video summaries, and other similar features and functions.
Archer, Deco, and Aginet
Devices should continue to provide network access as normal.
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Some device control features may not work as expected, including but not limited to remote operation, changing settings, notification, and device onboarding.
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The TP-Link Aginet Unified Cloud (TAUC) platform should continue to operate but may experience slower than normal connection speed.
Omada Devices
Devices should continue to provide network access and VIGI cameras with NVRs should continue to work and record as normal.
Cloud related management and functions may be impacted:
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Omada remote access and management may be impacted, which could result in slower responses, multiple retries, or temporary unavailability of certain functions.
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Omada features such as Client Portal that require coordination between the cloud and network devices may not work.
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VIGI remote access and management functions including VMS login, event notification, live viewing, setting adjustment may not work.
Support
Support services remain available via web, email, chat, and phone