Common questions about Schedule Away mode of smart home product?

Troubleshooting
Updated 05-23-2019 01:30:14 AM
This Article Applies to: 

Q: Can I configure the start time and end time on different dates in Away mode?

A: No. In Away mode, the start time and end time must be on the same day, but we can repeat the event.

Using the settings in the below picture, the Away mode will start at 9:00 AM and end at 8:00PM from Monday to Friday.

 

QWhether schedule and away mode still working when the smart home device do not have internet access?

A: The configuration is saved on the device itself, so the schedule and away mode can function without internet.

 

Q: On the “Devices” page of Kasa app, why do I sometimes see a schedule under the smart home device but sometimes not?

A: After you configured the schedule, if the corresponding schedule has been executed, we will not see it in the “Devices” page, if it has not been carried out, you can see it in the “Devices” page, it's like a reminder.

 

Q: What can I do if the schedule or away mode does not take effect in a correct time?

A: 1) Go to the Device Settings >Device Info page to check if the smart home device has the correct time settings. Refer to the link to correct the time if needed.

2) Refer to the link to update the firmware of the smart home device.

3) Reset the smart home device as per UG/QIG, then configure it again.

 

Q: What can I do if the schedule or away mode doesn’t work?

A: 1) Confirm that you are using the latest Kasa app and the smart home device has the latest firmware, refer to the link to update firmware if needed.

2) Reset the smart home device as per UG/QIG, then configure it again.

3) Using a different phone to setup the schedule and away mode for a try.

 

Q: What can I do if the schedule and away mode sometimes disappear?

A: Confirm that you are using the latest Kasa app and the smart home device has the latest firmware, refer to the link to update firmware if needed.

 

If above suggestions can’t solve your problem, it’s suggested to contact TP-Link support.