Frequently Asked Questions

• Do Tapo 4K security cameras have 24/7 continuous video recording?

  Regular 4K battery-powered security cameras only record clips when activity is detected.
  Our Tapo4K solar-powered models have 24/7 Capture that allows the camera to capture images at customizable intervals (1s, 5s, up to 60s) non-stop, detecting motion at the footage level so nothing in the frame goes unnoticed. The AI system monitors in real time and alerts you of detected motion while triggering video recording. And our Tapo 4K plug-in models supports 24/7 continuous video recording.

• What are the advantages of a 4K security camera compared to 2K or 1080p?

  A 4K camera offers ultra-high-definition resolution (around 3840×2160), capturing much more detail such as faces, license plates, and distant objects. It delivers sharper and clearer footage, ideal for users who need high image precision.

• Does viewing 4K video require a faster internet connection?

  Yes, 4K video requires higher bandwidth to stream smoothly. If the connection is unstable,
  the video quality may automatically adjust. A strong and stable Wi-Fi connection is recommended for the best viewing experience.

• Will 4K cameras use up storage space quickly?

  Due to the higher resolution, 4K video files are larger and take up more storage. It's recommended to use higher-capacity storage options such as large-capacity SD cards or local hard drives, depending on your usage.

• Can the camera maintain 4K quality at night?

  The camera automatically switches to night vision mode in low-light environments. While the resolution remains 4K, actual image clarity depends on the available light. Some models also support color night vision, offering full color images even in the dark.

• Can I view 4K video remotely on my phone?

  Yes. Once connected to Wi-Fi, you can use the Tapo app to view live footage or playback anytime, anywhere.
  A smooth network connection is recommended for the best remote viewing experience.