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Voor Thuis
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Smart Home
Camera
Keeping an eye on what matters
Smart Plugs
Smarten up your home devices
Smart Bulbs
Light for every occasion
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Voor Zakelijk
Switches
High-Speed wired networking from L3 managed to unmanaged
Omada Cloud SDN
The smarter cloud solution for business networking
Pharos Wireless Broadband
Ideal for long range wireless broadband networking
SafeStream Router
Secure VPN and Load Balance gateways to the business
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Voor Service Providers
ADSL
Capable of high-speed network and integrated broadband applications
3G/4G
Behoud internettoegang, waar u ook bent.
PON
The leading technology for delivering gigabit Internet services
Powerline Adapter
Transformeert via het elektrische circuit het netwerk signaal.
Range Extender
Easily expand your Wi-Fi coverage.
Switches
Vergroot uw zakelijk netwerk met premiumprestaties.
Business Wireless
Brengt uw enterprise Wi-Fi naar een totaal nieuw niveau.
How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 1)?
This Article Applies to:
Note: This article is applied in the following situation: you can connect to the wireless of 4G Mobile Wi-Fi, but none of your devices can get internet access and you might see
the following icon on your computer.

Preparation: log in to the web interface( click here to see how to do this )----check the ‘Ip address’ in the ’status’ window.
(Note: here is an example to view the ip address via PC; choose the option ‘PC’ and you will have what you can see in a PC)


If the Ip address is 0.0.0.0, it means the 4G Mobile Wi-Fi is not connected to the internet yet. The reason can be that SIM card’s supporting BAND is not the same with this 4G Mobile Wi-Fi’s or the 4G Mobile Wi-Fi’s self-inserted APN is different from ISP’s etc.( ISP stands for the Internet Service Provider)
Solution
1: Sim card’s supporting band is not the same with the 4G Mobile Wi-Fi’s
The phenomenon can be that the sim card is not recognized by the router at all( you will see that the ‘profile list’ is ‘none’ )
On the PC:

On the phone ( go to ‘dial up’ and you will see this):

Solution: Check with your 3G/4G service provider to make sure that your SIM card supports 4G/3G/2G network.
For M7350 and M7300_V1: 4G: FDD-LTE B1/B3/B7/B8/B20 (2100/1800/2600/900/800MHz)
3G: DC-HSPA+/HSPA/UMTS B1/B8 (2100/900MHz)
2G: EDGE/GPRS/GSM Quad Band (850/900/1800/1900MHz)
For M7300_V2: 4G: FDD-LTE B1/B3/B7/B8/B20 (2100/1800/2600/900/800MHz)TDD-LTE B38/B40/B41 (2600/2300MHz)
3G: DC-HSPA+/HSPA+/HSPA/UMTS B1/B8 (2100/900MHz)
2G: EDGE/GPRS/GSM Quad Band (850/900/1800/1900MHz)
3G: DC-HSPA+/HSPA+/HSPA/UMTS B1/B8 (2100/900MHz)
2G: EDGE/GPRS/GSM Quad Band (850/900/1800/1900MHz)
2: The 4G Mobile Wi-Fi’s self-inserted APN is different from ISP’s
APN info is inserted in the modem before you input your SIM card.
Sometimes, your ISP may change their APN without our notice.
Solution: create a connection profile by yourself.
The following info will be needed to create a profile: ‘APN type’ and ‘APN’ (from ISP),‘profile list’ ‘profile name’
(this can be something you like); ’PDP type’(ipv4 or ipv6) (decided by the ISP); ‘username’ and ‘password’ ‘Authentication type’( optional and decided by ISP)
Two ways to create a profile:
1) on the phone, go to ‘dial up’---’create’


2)on the laptop, Go to ‘‘advanced --’dial up’---’profile management’--’create’.

After you do the above troubleshooting, if still no internet access, then you may update the firmware to the latest one for a try by referring to this FAQ.
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