This issue may be caused by several things, please refer to the following steps to troubleshoot.
Step1. Ensure you have internet access when you sign up for the TP-Link ID.
Step2. Confirm you have entered a valid e-mail address and password. Please do not use special characters such as &, ~, %, space, etc.
Step3. If you can’t receive the activation e-mail when sign up for the TP-Link ID, please refer to the link to troubleshoot.
Step4. If the e-mail address you entered has been registered already, try to log into the Deco app directly. If you forget the password of the TP-Link ID, here is the instruction to create a new password.
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