-
Home
SOHO Switches
Keeping your home wired for quality connections
Accessories
Everything else you need for a connected lifestyle
-
Smart Home
Smart Bulbs
Light for every occasion
Smart Plugs
Smarten up your home devices
Cameras
Keeping an eye on what matters
-
BUSINESS
JetStream Switches
High-Speed wired networking from L3 managed to unmanaged
Omada EAP Series
Professional business Wi-Fi with centralized management
Omada Cloud SDN
The smarter cloud solution for business networking
Pharos Wireless Broadband
Ideal for long range wireless broadband networking
SafeStream Router
Secure VPN and Load Balance gateways to the business
VIGI Surveillance
VIGI video surveillance is dedicated to your security
-
SERVICE PROVIDER
DSL
Capable of high-speed network and integrated broadband applications
LTE/3G
Maintains internet access wherever you go.
Switches
Boosts your business network with premium performance.
Business Wireless
Takes your enterprise Wi-Fi to new levels.
What should I do if my Tapo smart devices (smart plug, smart camera, smart bulb) loses connection to network?
7398 For some reason, the Tapo device may lose connection to the network and you will fail to control it with the app. Here are some tips aims to solve the issue.
Step 1 Ensure the router is working properly. You can connect your phone or laptop to the Wi-Fi network of your router, then confirm if the router has a stable connection or not.
Step 2 Move the Tapo device closer to the router, in case the problem is caused by the bad signal.
Step 3 Change the wireless settings on the router for a try, such as channel, channel width or wireless encryption settings.
Step 4 Update the firmware of the Tapo device.
Step 5 Reset the Tapo device and re-configure it if you have not tried that before.
Step 6 Check if you have set Blacklist for the Tapo device on your router.
Your feedback helps improve this site.