Why can’t I receive notifications after turning on Notifications?

Troubleshooting
Updated 09-14-2022 11:13:13 AM 31941
This Article Applies to: 

If push notifications from your Tapo Device on your phone don’t work correctly, please refer to the following steps for inspection:

Step 1 Check and confirm Notifications setting on your phone is enabled.

For iOS: Launch Settings -> Notifications, ensure Show Previews is on Always, and the Allow Notifications for the Tapo App is on.

For Android: Launch Settings -> Notifications & status bar -> App notifications, locate the Tapo App and ensure the Show notifications option is on.

Step 2 Turn off Do Not Disturb

For iOS: Go to Settings and tap Do Not Disturb, then tap on the switch next to Do Not Disturb to turn it off.

https://static.tp-link.com/image003_1576748079217g.png

For Android: Launch Settings -> Sound&vibration -> Do not disturb, locate the Do not disturb option is Off.

Step 3 Check and ensure the Wi-Fi & Cellular connection on the phone is working properly.

Please contact TP-Link technical support with the following information if you still encounter push notification issues after the above suggestions.

1) Your TP-Link ID or cloud account;

2) The brand&model of your phone and its Android/IOS version;

3) Whether you have tried all suggestions listed above or not. If yes, what are they?

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