如果Deco App顯示「我們找不到 Deco」,我該怎麼辦?

Deco W3600 , Deco X20 , Deco BE65-5G , Deco M1300 , Deco X68 , Deco HC4 , Deco WM9000 , Deco X25 , Deco Voice X50 , Deco X58-4G , Deco X5700 , Deco X4300 Pro , Deco W6000 , Deco BE25-Outdoor , Deco X3000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco XM50 , Deco X75 , DecoX5700 , Deco X50-4G , Deco X1500-4G , Deco X50-PoE , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco X5400 Pro , Deco P9 , Deco X80 , Deco P7 , Deco HB6300-PoE , Deco X20-DSL , Deco 5G , Deco M5 Plus , Deco X20-4G , Deco PX50 , Deco S7 , Deco X76 Plus , Deco S4 , Deco XE70 Pro , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco XM73 , Deco HB6300-Outdoor , Deco XE75 Pro , Deco XE200 , Deco X20-Outdoor , Deco X80-5G , Deco X55 Plus , Deco M9 Plus , Deco AC1200 , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
故障排除:
1. 重新啟動主Deco並檢查是否可以解決問題。
2.檢查Deco的LED燈號以及前端網路來源是否能正常運作。
3.如果Deco的LED燈號為白色/綠色常亮,而Deco的網路連線正常。
關閉Deco App,關閉手機上的行動數據和VPN,連接到Deco的Wi-Fi,然後登入Deco App。
A.如果您連接Deco的Wi-Fi時,可以登入Deco App,但Deco App仍然顯示錯誤訊息「我們找不到Deco」,請單擊Deco左上角的三條線的圖示,點擊協助>聯繫我們>建議>新增系統日誌(選項打勾)>將日誌發送給我們。
B.如果連接Wi-Fi時,可以登入Deco App,並且Deco App顯示Deco的狀態為在線,請檢查前端數據機/路由器是否有MAC過濾、家長控制、存取控制等設定。如果有上述這些設定,請刪除設定再嘗試連線。
C.如果連接Wi-Fi時,無法登入Deco App,請重置Deco後,再將Deco重新配對。
4.如果Deco上的LED紅燈長亮/紅燈閃爍,連接Deco時沒有網絡,請參閱FAQ2428
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