Tapo RV10 , Tapo RV30 , Tapo RVA102 , Tapo RVA103 , Tapo RV10 Plus , Tapo RV30 Max , Tapo RV20 Plus , Tapo RV20 Max Plus , Tapo RV20 Mop Plus , Tapo RV30 Max Plus , Tapo RV10 Lite , Tapo RV20 Max , Tapo RV30 Plus
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
If your robot vacuum does not pick up hairs, dirt, and debris as expected, here is the article that provides some useful tips for you to keep the robot vacuum doing its best at cleaning.
To ensure your robot vacuum operates efficiently, be sure that you do the following checks before cleaning.
It's important to regularly clean robot's brushes, filter, and dustbin for better performance at cleaning. Follow some tips to keep your cleaning parts in good condition:
Ensure the dustbin entrance is not clogged. If your robot vacuum has an Empty Dock, examine if the Dust Bag is overfilled and replace the bag.
Relevant FAQs to clean parts of the Robot:
Robot Vacuum is ideal for picking up most hairs, dust, and small debris, there are some items that are not suitable for the robot such as:
Bottle caps, pet droppings, large pieces of tissue paper, plastic bags, or other things that cannot pass through the brush or suction mouth of a vacuum due to their size or shape.
There are four suction power supported in the app, if the robot is having difficulty picking up some debris, try to increase the suction power from the app:
Open your Tapo APP –>navigate to Robot-> slide up device page to unfold–> Vacumm Power > Quite, Standard, Turbo, Max
Spot Cleaning is a feature to clean an area that is pretty dirty or sticky like the kitchen or dining room, you can locate the robot in that area and enable Spot Cleaning, and the robot will start to clear the specific area around the robot.
Here is how to set up Spot Cleaning.
Open the Tapo app->tap the Tapo robot-> tap at the right top-> Settings> Spot Cleaning
There are some areas you probably prefer to keep the vacuum away like places that can easily cause the robot to get jammed or stuck, it is wise to set barriers and isolate that area depending on the model you have.
For RV10 Series: use the magnetic strip to outline the specific area where you want to prevent the robot to go
For RV30 Series: with ladder navigation, you can set No-Go Zones with the Maps feature.
FAQ: How to set blocked areas using No-Go Zones and Virtual Wall for robot vacuum
For optimal cleaning performance, make sure to maintain the brushes and parts of the robot or replace the parts as recommended in the usage time in the manual.
*Replacement frequency may vary depending on the actual situation. Parts should be replaced if visible wear appears.
The most common reason is an overfilled dustbin or brushes getting tangled by the hair, try to clean the parts of the robot and try the above suggestions in the article first.
The hair deep in the carpet can be challengeable for a robot, you can manually shake the carpet before vacuuming it.
If the cleaning robot stops suctioning anything from the floor surface, check if its entrance to Dustin is blocked. Then reach support and provide a video of robot behavior.
For more help, please contact support and try to provide a video clip demonstrating the issue for us to understand the issue and assist better.
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