What can I do if HomeShield Pro blocks a safe website or URL?

Troubleshooting
Updated 07-01-2022 09:02:58 AM 3631
This Article Applies to: 

Malicious Content Filter is a key feature of Real-Time Protection of HomeShield Pro, which is powered by Avira. It keeps you safe from dangerous web content that is categorized as phishing, malware, spam or fraud.

Some users may encounter such a problem that HomeShield Pro may block a harmless website/URL mistakenly, which is also called false positive or false alarm according to Avira.

In this case, it’s recommended to follow the steps below to submit a ‘Suspected False Positive’ request on the official website of Avira. And Avira will remove the URL from their filter list if your submission is passed.

1. Go to https://www.avira.com/en/analysis/submit-url

2. Click Submit suspicious URLs, and select Suspected False Positive URLs (Not Malware).

3. Fill in the URL of the website(s) and the details of the false positive, then click Submit.

If the above suggestions can’t solve the problem, it’s suggested to contact TP-Link support.

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