What should I do if my Tapo smart devices (smart plug, smart camera, smart lighting) loses connection to network?

Troubleshooting
Updated 09-09-2021 10:10:41 AM 23967
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For some reason, the Tapo device may lose connection to the network and you will fail to control it with the app. Here are some tips aims to solve the issue.

Step 1 Ensure the router is working properly. You can connect your phone or laptop to the Wi-Fi network of your router, then confirm if the router has a stable connection or not.

Step 2 Move the Tapo device closer to the router, in case the problem is caused by the bad signal.

Step 3 Change the wireless settings on the router for a try, such as a channel, channel width, or wireless encryption settings.

Step 4 Update the firmware of the Tapo device.

Step 5 Reset the Tapo device and re-configure it if you have not tried that before.

Step 6 Check if you have set Blacklist for the Tapo device on your router.

 

If the issue is still the same, please contact TP-Link technical support.

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