What should I do if I cannot access the internet even though the configuration is finished(new logo)?

Troubleshooting
Updated 04-18-2019 06:59:38 AM
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Log in to the web-based interface of the router. If you don’t know how to do that, please refer to

a. How to log in to the web-based interface of Wi-Fi Routers (new logo)?

b. How to log in to the web-based interface of Wi-Fi Routers (new logo)?

Double check the internet connection type.

Confirm your internet connection type, which can be learned from the ISP. Refer to

How do I install TP-Link Archer router to work with a Cable Modem (new logo)?

 

Check WAN/Internet IPv4 address.

Go to Advanced > Status to check internet status:

As the follow picture shows, if IP Address is a valid one, please try the methods below and try again:

• Restart the modem and the router.

1) Power off your modem and router, and leave them off for 1 minute.

2) Power on the router first and wait until the LEDs are coming back.

3) Power on your modem, and wait about 2 minutes until it gets a solid cable or Internet light.

4) Wait another 1 or 2 minutes and check the internet access.

• Your computer might not recognize any DNS server addresses. Please manually configure the DNS server.

1) Go to Advanced > Network > Internet

2) Click Advanced and select Use the following DNS Addresses.

3) Enter 8.8.8.8 as Primary DNS, click Save.

Tips: 8.8.8.8 is a safe and public DNS server operated by Google.

• Reset the router to factory default settings and reconfigure the router.

• Check the TCP/IP settings on the particular device if all other devices can get internet from the router.

As the picture below shows, if the IP Address is 0.0.0.0, please try the methods below and try again:

• Make sure the physical connection between the router and the modem is proper.

• Restart the modem and the router.

1) Power off your modem and router, and leave them off for 1 minute.

2) Power on the router first and wait until the LEDs are coming back.

3) Power on your modem, and wait about 2 minutes until it gets a solid cable or Internet light.

4) Wait another 1 or 2 minutes and check the internet access.

• Clone the MAC address of your computer if you can get internet connection on your computer when it’s connected directly to your modem.

1) Connect your computer to one of the LAN ports on the router via Ethernet cable.

2) Go to Advanced > Network > Internet and focus on the MAC Clone section.

3) Choose an option as needed (enter the MAC address if Use Custom MAC Address is selected), and click Save.

Tips:

• Some ISP will register the MAC address of your computer when you access the internet for the first time through their Cable modem, if you add a router into your network to share your internet connection, the ISP will not accept it as the MAC address is changed, so we need to clone your computer’s MAC address to the router.

• The MAC addresses of a computer in wired connection and wireless connection are different.

• Modify the LAN IP address of the router.

Note:

Most TP-Link routers use 192.168.0.1/192.168.1.1 as their default LAN IP address, which may conflict with the IP range of your existing ADSL modem/router. If so, the router is not able to communicate with your modem and you can’t access the internet. To resolve this problem, we need to change the LAN IP address of the router to avoid such conflict, for example, 192.168.2.1.

1) Go to Advanced > Network > LAN.

2) Modify the LAN IP address as the follow picture shows. Here we take 192.168.2.1 as an example.

 3) Click Save.

If you’ve tried every method above but still cannot access the internet, please contact the technical support.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.