How to Get Your Tapo Care or Kasa Care Invoice

Your Tapo Care or Kasa Care receipt depends on how you subscribed: through the iOS or Android app, or through the Tapo Care website. This guide shows where to find your invoice and how EU businesses can get one issued to their company.

Key Takeaways

• The platform you used to pay provides the invoice for your Tapo Care or Kasa Care subscription, so the steps for finding it differ by subscription method.
• Plans purchased through the Tapo or Kasa app on iOS are billed by Apple, while plans purchased on Android are billed by Google.
• You can download invoices for plans subscribed to on the Tapo Care website from the Billing History page at any time. This page only lists plans subscribed to through that website.
• Kasa Care invoices for plans purchased on the Kasa Care website or the Kasa app on Android are emailed to the mailbox registered to your Kasa Care account.
• EU businesses can have their Tapo Care invoice issued to their company: choose Purchasing for a business? at checkout before you pay, or revise an invoice afterward in Payment Records.

Tapo Care

Through the Tapo App (Android)

Tapo Care plans purchased through the Tapo app on an Android device are billed by Google. See Understand your Google Store charges & receipts to find the receipt in your Google account.

Through the Tapo App (iOS)

Tapo Care plans purchased through the Tapo app on an iOS device are billed by Apple. See If you see 'apple.com/bill' on your billing statement to find the receipt on your Apple account.

Through the Tapo Care Website

Note that this page only lists the billing history of Tapo Care plans subscribed to through the Tapo Care website. If you subscribed through the Tapo app on iOS or Android, check your subscriptions in the Apple App Store or Google Play instead.

1. Go to the Tapo Care web portal.

2. Sign in to your Tapo account. The free trial and plans you own are listed with their valid time.

3. Click your Tapo account in the upper right corner and select Billing History.

4. Click the print icon in the ACTION column to get your invoice.

Business Invoices for Tapo Care in the EU

If your company is registered in the EU, you can have your Tapo Care invoice issued to your company instead of to you as an individual. These options apply to plans you subscribed to on the Tapo Care website. You can provide your company details before you subscribe, or revise an invoice you have already received.

Provide Your Company Details Before You Subscribe

1. Open the Tapo Care subscription page, select a plan and a billing cycle, and click Subscribe to go to the checkout page.

2. Click Purchasing for a business?, then select Confirm. A message explains that your invoice will be issued to a company instead of an individual, and that you need to provide your company details for invoicing.

3. Fill in Company Name, VAT Number, and other information, then click Subscribe to complete the purchase. Note that the VAT Number you enter does not need to include the country code at the beginning.

Note that your VAT Number is validated on the VIES portal when your Country/Region is in the EU. If the page reports an invalid VAT Number, re-validate the number on the VIES portal and enter it again.

Revise an Invoice You Have Already Received

1. Log in to your Tapo Care account and go to Payment Records.

2. Find the payment you want to change and click Revise Invoice in the Action column.

3. Enter your company information and click Confirm. The form and the validation rules are the same as at checkout.

Note that a personal (B2C) invoice can be revised into a business (B2B) invoice, and you can only revise an invoice once every 30 days.

Kasa Care

Through the Kasa App (iOS)

Kasa Care plans purchased through the Kasa app on an iOS device are billed by Apple. Follow Apple's steps for finding the receipt for an apple.com/bill charge to locate your invoice.

Through the Kasa Care Website or the Kasa App (Android)

After you place a subscription in your Kasa Care account, you will receive an email with the invoice. Kindly find the invoice in this account mailbox.

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