Warranty & RMA Policy
A. Warranty
1. TP-Link provides 3 years warranty to our selected models purchased starting from the date 1 June 2017 based on the S/N (serial number) or the purchase invoice date.
Note: The first two numbers of S/N (11characters) or the first three numbers of S/N (13 characters) means produce/purchase year and the following number, means produce/purchase month. ”A” means OCT,”B” means NOV,”C” means DEC.
2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone.
3. No international warranty
4. In accordance with real-time inventory for warranty
Products Category |
Products in Category |
Warranty Period |
Smart Home |
Smart Home & Accessories |
2 years |
Smart Light, Smart Hub, Robot Vacuum and Solar |
1 years |
|
B2B |
Omada |
5 years Effective 1 February 2024 |
ViGi Surveillance |
2 years |
|
Power adapter, antenna or other accessories in the package content of our products |
3 months warranty |
*Robot Vacuum only for Repair
XZ000-G3 | XC220-G3v | XX230v (3 years)
For below conditions, we will not provide warranty , please kindly check and take care:
1. Product is physical damaged, watered, burned, or other manmade damaged.
2. Model is opened, or serial number, missing, or parts of the model missing
B. RMA REQUEST
1. Contact us through our technical support email : support.my@tp-link.com, our representative will reply to you.
2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone.
Distributors and dealers have to follow the above points, and do necessary testing while receiving the peripherals from cusumer.TP-Link engineer will retest ll RMA models, we will do warranty the product once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.