How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 2)?

Note: This article is applied in the following situation: you can connect to the wireless of 4G Mobile Wi-Fi, but none of your devices can

get internet access and you might see the following icon on your computer.

Preparation: log in the web interface( click here to see how to do this )----check the ‘Ip address’ in the ’status’ window.

(Note: here is an example to view the ip address via PC; choose the option ‘PC’ and you will have what

you can see in a PC)

If the ip address is 0.0.0.0, please refer to this FAQ.

If the ip address is not 0.0.0.0, then the reason you don’t have internet access may be DNS, unstable 3G/4G network etc.

Please refer to the following to do troubleshooting.

Solution

1: unstable 3G/4G network.

Solution: make sure that the Sim card is working stably when it’s inserted in your phone at the same place

or confirm with your ISP that the Sim is working properly.

2: DNS problem.

Sometimes, the default DNS server inserted will not work due to some unclear reasons.

Solution： go to change DNS: go to ‘advanced’---’DHCP Server’---'basic settings’, change ‘primary DNS’ to ‘8.8.8.8’, change the ‘secondary DNS server’ to ‘192.168.0.1’or ‘8.8.4.4’.-click on ‘save’.

After you do the above troubleshooting, if still no internet access,

then you may update the firmware to the latest one for a try refers to this FAQ.

Whole-Home Wi-Fi

Routers

Modem / Gateway

Network Expansion

SOHO Switches

Adapters

Accessories

Cloud Camera

Smart Plug

Smart Bulb

Omada Cloud SDN

Switches

Pharos Wireless Broadband

SafeStream Router

GPON

How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 2)?

How to troubleshoot if there is no internet connection when using 4G Mobile Wi-Fi(Case 2)?

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