What can I do if the Deco app displays "We could not find Deco"?

Troubleshooting
Updated 08-05-2022 01:12:51 AM 6230
This Article Applies to: 

Troubleshooting:

1. Reboot the main Deco and check if this can fix the issue.

2. Check the LED on the Deco and whether the internet from the Deco is working or not.

3. If the LED on the Deco is solid white/green and the internet connection is working from the Deco.

Log out from the Deco app, turn off the mobile data and VPN on the phone, connect it to the Deco's Wi-Fi, and log in to the Deco app.

A. If you can log in to the Deco app when connecting to its Wi-Fi but the Deco app still display the error message "We couldn't find Deco", please click the three lines icon at the top left corner on the Deco app, then tap Help>Contact US>Suggestions>Check Add System Logs>Submit to send us the logs(please write the ticket ID when sending the logs.).

B. If you can log in to the Deco app when connecting to its Wi-Fi and the Deco app show Deco status correct, please check if the front modem router has settings, such as MAC filtering, Parental Control, Access Control, etc., for the Deco. If so, remove these settings for a try.

C. If you can't log in to the Deco app when connecting to its Wi-Fi, please reset the Deco units and then reconfigure them.

4. If the LED on the Deco is solid red/flashing red and there is no internet when connecting to the Deco, please refer to FAQ2428

Related FAQs

Esta FAQ é útil?

Your feedback helps improve this site.

Recommend Products

From United States?

Get products, events and services for your region.