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РЕШЕНИЯ ЗА ДОМА
Модеми и шлюзове
Your doorway to the internet
Решения за разширение на мрежата
Easy ways to expand and enhance your network
SOHO Switches
Keeping your home wired for quality connections
Аксесоари
Everything else you need for a connected lifestyle
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Умен ДОМ
Cloud камери
Keeping an eye on what matters
Интелигентни контакти
Smarten up your home devices
Интелигентни крушки
Light for every occasion
Range Extender+
Extend Wi-Fi and manage with Kasa app
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Бизнес решения
JetStream комутатори
High-Speed wired networking from L3 managed to unmanaged
Точки за достъп под управлението на софтуер контролер
Professional business Wi-Fi with centralized management
Omada Cloud SDN
The smarter cloud solution for business networking
Pharos Бизнес Oudoor Wireless Broadband
Ideal for long range wireless broadband networking
SafeStream рутер
Secure VPN and Load Balance gateways to the business
VIGI Surveillance
VIGI video surveillance is dedicated to your security
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ДОСТАВЧИЦИ НА УСЛУГИ
DSL
Capable of high-speed network and integrated broadband applications
LTE/3G оборудване
Сигурен достъп до интернет в движение.
PON оборудване
The leading technology for delivering gigabit Internet services
Powerline адаптери
Трансформират електрическата инсталация за пренос на мрежов сигнал.
Range Extender
Easily expand your Wi-Fi coverage.
Комутатори
Увеличават производителността на вашата бизнес мрежа.
Безжични решения за бизнеса
Увеличават производителността на вашата Wi-Fi бизнес мрежа
What should I do if I fail to configure Tapo Camera?
The Tapo app will guide you step-by-step during the initial configuration, however, you may not be able to get through all the steps due to some interference. This FAQ will tell you what to do if you have trouble getting through a certain step.
Step 1
Check the system LED status of the Tapo Cam and make sure it’s blinking red and green. Otherwise, reset it by pressing and holding the RESET button for over 5s until the LED blinks red.
Step 2
iOS: Go to the Settings page, click on the Wi-Fi option to connect to the Tapo Cam’s Wi-Fi manually.
Android: Go to the Settings page to connect to the Tapo Cam’s Wi-Fi network. Once it’s connected, the phone will search the camera automatically.
Step 3
Make certain you choose the right wireless network to connect (check the MAC Address on the label which is in line with some part of the Wi-Fi name).
Step 4
Disable VPN connection (if there is) and Cellular Data on the phone or use another phone for a try.
Step 5
Reset the camera again by pressing and holding the RESET button for over 5s until the LED blinks red, then go through the process again.
Step 1
The signal strength of your Wi-Fi should be adequate, move the camera closer to your router if not. Or you are suggested to change the 2.4GHz wireless channel to 1, 6, or 11 on your router.
Step 2
If it doesn’t display the Wi-Fi name of your router automatically, please click on “Rescan” to refresh the Wi-Fi list multiple times to see if you can find it.
Step 3
If the router’s SSID is hidden, please choose “Other” to input SSID and password manually.
Step 4
Make certain your home Wi-Fi network is working on 2.4GHz, as the Tapo cameras do not support 5GHz Wi-Fi network.
Step 5
Try to configure the Tapo Cam with a different phone.
Step 6
Reset the camera by pressing and holding the RESET button for over 5s until the LED blinks red, then go through the process again.
Step 1
Wait for a minute or two and then check the System LED status.
If the LED is solid green, it indicates the network connection has been established and the camera is working now. You can watch live view or change settings of the camera on the APP.
Step 2
If the System LED is solid green and all of the process has been finished correctly, but you can't find the camera in the Home page of the Tapo app, please check if the host router has enabled the "AP Isolation/Client Isolation" function. If yes, disable it and then reboot the router as well as the Tapo camera.
Step 3
If the camera is connected to a range extender, try to set it up and connect to the main Wi-Fi network.
Step 4
Try to reset the camera by pressing and holding the RESET button for over 5s until the LED blinks red, and start over with the setup process again.
Please contact TP-Link technical support with the following information if you still failed to configure the Tapo camera after the above suggestions.
1) Your TP-Link ID or cloud account;
2) The model number of your Tapo Cam and its MAC address;
3) Whether you have tried all suggestions listed as above or not. If yes, what are the results?
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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