-
Home
Your doorway to the internet
Easy ways to expand and enhance your network
Keeping your home wired for quality connections
Equip your devices for a faster Wi-Fi
Everything else you need for a connected lifestyle
-
Smart Home
Keeping an eye on what matters
Smarten up your home devices
Light for every occasion
More than just on and off
-
Business
The smarter cloud solution for business networking
High-Speed wired networking from L3 managed to unmanaged
Professional business Wi-Fi with centralized management
Ideal for long range wireless broadband networking
Secure VPN and Load Balance gateways to the business
VIGI video surveillance is dedicated to your security
-
Service Provider
The reliable choice for home networking
A seamless, intelligent and easy-to-configure mesh network
Capable of high-speed network and integrated broadband applications
The leading technology for delivering gigabit Internet services
What should I do if the smart plug or smart switch cannot turn on/off the appliance properly?
2755 If the smart plug or switch can turn on/off themselves but they cannot turn on/off the devices connected to them, please refer to the corresponding product for troubleshooting.
For smart switch:
Note: If the appliance has the other hardware button, please keep that button the “On” status.
- Check if you can turn on/off the appliance manually by pressing the hardware button of the switch.
- Try to plug a different device into the plug, like a lamp or a light.
- Please make sure the wirings connection is correct and not spoiled.
If you are not sure about the information, please ask for help from a professional electrician.
- Exchange another switch in the same location with the same wirings or install this switch in the other location to check.
If the above suggestions still cannot fix the problem, please collect the following information:
- The picture of the wiring (noted the name of each wiring).
- The Model & Power consumption of the device connected to a smart plug.
- The light status on the switch itself.
The results of the above suggestions and contact TP-Link support for more help.
For smart plug:
Note: If the appliance has the other hardware button, please keep that button the “On” status.
- Check if you can turn on/off the appliance manually by pressing the power button on the plug.
- Try smart plug in another power socket.
- Try to plug a different device into the plug, like a lamp or a light.
- Check the link below to reset the smart home devices, then configure it again.
How to reset TP-Link Kasa smart switch and plug?
If the above suggestions still cannot fix the problem, please collect the following information:
- The Model & Power consumption of the device connected to the smart plug
- The light status on the plug itself.
The results of the above suggestions and contact TP-Link support for more help.
Your feedback helps improve this site.
Sign Up for News & OffersTP-Link takes your privacy seriously. For further details on TP-Link's privacy practices, see TP-Link's Privacy Policy.